i bought the bsscommerce onestepcheckput and the blocks and everything is to big they asked me to check the theme if it is compatible, i know it is but it looks so bad
We have fixed the issue for you, you can check. Please check and respond to this ticket if the problem is still fixed or not yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is done and close this ticket. Please feel free to open a new ticket for any other issue or questions
Hello Dears, thank you so fixing it, but still have an issue with the header, i reported to bsscommerce and they sent me this below :
Hi Mohammad Melhem,
Thank you for contacting us.
Our team has checked and found that the display issue the menu bar on the checkout is from the conflict between our module and the 3rd-party module MGS/Fbuilder on your site. This module removes the header container but it run after our module => Our module cannot remove the header container. Please check this file app/code/MGS/Fbuilder/view/frontend/layout/fbuilder_popup.xml: <referenceContainer name="header.container" remove="true"/> As you may know that our module is built and tested on Magento default, we're not 100% sure if our module is compatible with all third-party modules/themes in the marker.
actually, the menu in header will disappear in both or theme and in bss onestepcheckout in default theme. So we will disappear the menu in header and make some style again for the header. What do you think ?
Hello Sir, no that does not suits me, I didn't buy your theme till you confirmed that its compatible with bss checkout please return as it was and fix the header,
We have fixed the issue for you, you can check. Please check and respond to this ticket if the problem is still fixed or not yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is done and close this ticket. Please feel free to open a new ticket for any other issue or questions
i bought the bsscommerce onestepcheckput and the blocks and everything is to big they asked me to check the theme if it is compatible, i know it is but it looks so bad
all my credentials in ticket #2640747
Dear Mohammad Melhem,
Thank you for your ticket
We have received yỏur problem
I will respond to you as soon as possible
Have a nice day
Dear Mohammad Melhem,
We have fixed the issue for you, you can check. Please check and respond to this ticket if the problem is still fixed or not yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is done and close this ticket. Please feel free to open a new ticket for any other issue or questions
Thank you
The issue is exactly the same and nothing fixed
Dear Mohammad Melhem,
Thank you for your reply
I've updated to our devs
They will check it soon
Have a good day
Dear Mohammad Melhem,
Please check again. We have fix the style
Thank you
Hello Dears, thank you so fixing it, but still have an issue with the header, i reported to bsscommerce and they sent me this below :
Hi Mohammad Melhem,
Thank you for contacting us.
Our team has checked and found that the display issue the menu bar on the checkout is from the conflict between our module and the 3rd-party module MGS/Fbuilder on your site.
This module removes the header container but it run after our module => Our module cannot remove the header container.
Please check this file app/code/MGS/Fbuilder/view/frontend/layout/fbuilder_popup.xml: <referenceContainer name="header.container" remove="true"/>
As you may know that our module is built and tested on Magento default, we're not 100% sure if our module is compatible with all third-party modules/themes in the marker.
Dear Mohammad Melhem,
Thank you for your reply
I've updated to our devs
They will check it as soon as they return from our weekend
I hope you have a nice Sunday
Dear Mohammad Melhem,
Just to be sure, Can I ask?
You mean, you want the header as same as like the header in homepage ?
Please respond to us as soon as possible
Thank you
yes exactly, and also when you use a mobile website version and click on login the logo hover on the slider
Dear Mohammad,
Thank you for your reply
I've updated to our devs
They will check it as soon as they return from our weekend
Have a nice Sunday
Dear Mohammad,
actually, the menu in header will disappear in both or theme and in bss onestepcheckout in default theme. So we will disappear the menu in header and make some style again for the header. What do you think ?
Thank you
You mean the mega menu? We can check how it would look
Dear Mohammad,
It will look like this. This is the default checkout page, not using onestepcheckout from BSS.
What do you think ?
Thank you
Hello Sir, no that does not suits me, I didn't buy your theme till you confirmed that its compatible with bss checkout please return as it was and fix the header,
also please do not change anything till I confirm to you to change it
I already re enabled this, please fix the issue on your theme
Dear Mohammad,
We have fixed the issue for you, you can check. Please check and respond to this ticket if the problem is still fixed or not yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is done and close this ticket. Please feel free to open a new ticket for any other issue or questions
Thank you
hello dear thanks for your support the main issue has been solved but the body broken, please check the below image
actually after your fix all my pages now has a right column!! please either your fix it or guide me to fix it
Dear Mohammad,
Please check
app/code/Bss/OneStepCheckout/view/frontend/layout/onestepcheckout_index_index.xml
Thank you
hello dear actually after you fixed the checkout page all the website got a right column in all pages I will send you a screenshots
Hi Mohammad,
Thanks for your patience and sorry for this late response due to our weekend.
Our devs have fixed your issue, you can check your site again.
Please inform us to know if your issue is still available or not.
Thank you so much and I hope you have a nice day!
I think its fixed, thank you
Hi Mohammad,
Thanks for letting us know.
So, can I close this ticket with your permission?
But before closing the ticket, there is still one small thing but very important to us. Please help:
If you are happy with our service, could you please give us 5stars on the themeforest? You can go this link to rate:
https://themeforest.net/item/supro-minimalist-ajax-magento-2-theme/23476627
I hope I will give your rating soon.
Thanks so much for your help in advance.