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  Public Ticket #2647137
WooCommerce 4.8.0 Conflict
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Comments

  •  1
    Liam started the conversation

    Hi, I am trying to resolve an issue with the Lusion theme and WooCommerce 4.8.0 that is preventing my website from loading. The last update to the theme seems to be using an outdated function call within WooCommerce and causing an internal server error. This is preventing my website from coming online at all, and preventing me from selling my goods. I have verified this by deactivating all plugins except the theme and WooCommerce, and then by switching the theme which allowed the website to come online.

    Unfortunately ThemeForest doesn't give an option to download older versions of your theme so I cannot roll back to one that was working during our last phase of QA.

    This is causing me a great deal of stress as I am missing out on my website's New Year's launch window and also had to pull Facebook ads due to this problem. I would greatly appreciate if there were some support that could help resolve this problem today (I live in the EDT time zone) so that maybe by Monday I can have everything up and running again.

    Thanks!

  •  608
    WordPress replied

    Hello,

    Thank for your purchase.

    Can you provide an account admin and FTP info so I can check that problem for you?