Okay
  Public Ticket #2656522
Error 503
Closed

Comments

  • predeshen started the conversation

    I have been experiencing 503 errors continuously it takes me about half an hour to add one simple product if I'm lucky , I have a small business and cannot afford to go onto a vps the problem has been around ever since launching , I am currently on a wordpress hosting plan , the issue is definitely the excessive usage if server memory(ram)

  •  608
    WordPress replied

    Hello,

    You can follow instructions optimize website: https://arrowhitech.ticksy.com/article/16493/


  • predeshen replied

    Hi i have done all these including the ones on the documentation prior to this but i am still experiencing the same issue

  •  608
    WordPress replied

    Hello,

    I have checked that your site loads well. You can check with https://gtmetrix.com and the optimize site


  • predeshen replied

    Hi please navigate the site open multiple tabs etc once it experiences high load it times outs , if I even try to sort the product table on backend it times out

  • predeshen replied

    Guys what is the process for a refund or if you can provide us with a better performing theme it’s been 6 months of misery and frustration we have tried everything you guys recommended  even upgraded our sites server but still countless number issues 

  •  608
    WordPress replied

    Hello,

    You can follow instructions: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-