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  Public Ticket #2659246
Front End Builder Blocks not editable
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Comments

  •  4
    graffito started the conversation
    January 14, 2021 at 3:24pm

    Hello,

    i have frontend-builder activated with user - i see the edit element for the footer itself - but i can not edit the columns.

    And i know - there were edit-icons for each column before. Can you tell me what is going wrong?

    Thank you,BR Andreas

  •   [deleted] replied privately
  •  4
    graffito replied
    January 15, 2021 at 6:41am

    Hi Anh,

    oh - sorry. I changed passwords. Will post it in 1 minute as private post.

    Regards, Andreas

  •   graffito replied privately
  • [deleted] replied
    January 15, 2021 at 7:03am

    Dear graffito, 

    Thanks for your information.

    I have just sent your problem to our dev team and they will check it again for you soon. 

    I will update the news to you as soon as possible. 

    Thank you so much and have a nice day! 

  • [deleted] replied
    January 15, 2021 at 8:02am

    Hi graffito, 

    Our devs have checked your problem. 

    It is just cache, please feel free to fresh magento cache after enabling the builder, the edit icon will show. 

    Thank you a lot!

  •  4
    graffito replied
    January 15, 2021 at 8:20am

    Now, i cleared caches several times yesterday. Did not work.

    I did it again now - and i can not edit the columns as before. I will send you in 1 minute frontend-user credentials with builder access.

  •   graffito replied privately
  • [deleted] replied
    January 15, 2021 at 10:02am

    Hi graffito, 

    Thanks for your information. 

    We got it and will check it for you soon. 

    Thanks a lot! 

  • [deleted] replied
    January 18, 2021 at 7:37am

    Hi graffito, 

    Thanks for your patience and sorry for this late response due to our weekend.

    Our devs have checked and please have a look

    https://prnt.sc/x3vlno

    We can edit the footer block normal. 

    Thank you so much and I hope you have a nice day! 

  •  4
    graffito replied
    January 19, 2021 at 3:16pm

    Ok, so i can not. I made a video so you can see:

    https://share.getcloudapp.com/WnulOLyx

  • [deleted] replied
    January 20, 2021 at 3:53am

    Hi graffito, 

    Thanks for your information. 

    We will check it again for you soon. Please wait a little bit! 

    Thank you so much and have a nice day! 

  • [deleted] replied
    January 20, 2021 at 7:18am

    Hi graffito, 

    Our dev has checked it again for you and I saw your problem. 

    If you note, I told you in my first comment, please take a look

    "It is just cache, please feel free to fresh magento cache after enabling the builder, the edit icon will show"

    after you click the to enable the builder on the top right, please go to admin and clear magento cache. 

    Please check it again. 

    Thank you so much! 

  •  4
    graffito replied
    January 20, 2021 at 8:30am

    Hi Anh,

    ah - ok. So i have to again clear cache AFTER enabling builder. I got it.

    Thank you,
    BR Andreas