Okay
  Public Ticket #2676099
Demo install and Rev Slider not working
Closed

Comments

  • Paul started the conversation

    I purchased this them from Cherry themes and didn't work so I purchased it on Evanto and it still don't work. Demo done import and revolution slider don't work. I paid for a lic version of Revolution Slider and it still don't work. Them has server issues. Can I can some help fixing them.

  • Paul replied

    Just checked the php setting and all is good but demo file upload still says Your file exceeds the maximum upload size for this site: 128 MB

  • Paul replied

    Made a new page with noting on it and added a row then added Revolution Slider to it and Slider still won't appear. Then I added a text block and put [rev_slider alias="home-43"][/rev_slider] into the block and slider won't work.

    Nice theme but demo don't load and slider don't work. Need a little help

  •  597
    WordPress replied

    Thank for your purchase.

    Can you provide an account admin and Cpanel so I can check that problem for you?


  •   Paul replied privately
  •  597
    WordPress replied

    Hello,

    I have add code in file wp-config.php. It is working

    define( 'SCRIPT_DEBUG', true );



  • Paul replied

    Thanks for your help with this, I appreciate it!

  • Paul replied

    Thanks for your help with this, I appreciate it!

    How do I fix the 3 boxes on https://edgeunlimitedproductions.com/Apex_Overhead_Doors_New_Site/home-1/ so they appear like the demo. they are behind the slider instead of in front of it?

  • Paul replied

    Apparently some other issue with theme. can't save widget for footer. Footer won't appear. When I add widget the widget never saves and widget content disappears after saving.

  •  597
    WordPress replied

    Hello,

    I have add custom style css in option Skin -> Custom

    8542253954.png

    .slide-top.wpb_column.vc_column_container.vc_col-sm-12 {
        position: relative;
        z-index: 1;
    }
    2: I have try with Footer Widget 1 and it is working normal

    2608166355.png


  • Paul replied

    I tried this and it don't work. This theme is giving me more of a problem, I usually have a site setup by now. Everything from importing demo to getting widget and other features working, Why, is this them working with WP 5.6 or not. It seems like issues need special codes, The footer is not working,

  • Paul replied

    Just changed the logo in the header and new logo won't update.

  •  597
    WordPress replied

    Hello,

    1 - Widget: I have checked your site and the widget works normally.

    3167092957.png

    2 - Logo: You can check again. I have changed logo



  • Paul replied

    I installed and reinstalled and got the widget to work but still cant import the demo data

  •  597
    WordPress replied

    Hello,

    You can delete database then i install plugin and theme then i can re-demo it for you.


  • ptomaro55 replied

    Ok, I just did this!

  • ptomaro55 replied

    I did a reset


  •  597
    WordPress replied

    Hello,

    Sorry! When I import an error occurs. You can provide FTP info so I can check and fix bugs.


  • ptomaro55 replied

    public_html/edgeunlimitedproductions.com/ArrowTech


    User: ArrowTech

    Pasword: ArrowTech2020!

  • ptomaro55 replied

    I installed a new wordpess site with the same credentials

  • ptomaro55 replied

    I read that Contact Form 7 has issues with new WP 5.6.1 so I reinstall but did not activate that plugin. Your have all the credentials to, load demo and hopefully installing the main and child themes will help.

    Also Installed the lic for Revolution Slider

  •  597
  • ptomaro55 replied

    User: ArrowTech

    Password: ArrowTech2020!

    https://edgeunlimitedproductions.com/Apex_Overhead_Doors_New_Site/wp-admin/admin.php?page=Helpmate&tab=1#

  • ptomaro55 replied

    Got this when trying to add popup. Also no demo images

  • ptomaro55 replied

    Re-installed the theme with all recommendations and still having issues. Changing logo will not change in custom. header area. demo images never downloaded into theme along with many other issues. This is a nice "Simple" theme but full of bugs! I sent credentials for FTP, Control panel and even WP login. Lets get this working because I cant get past the bugs in order to build this site and are faced with asking for a refund and moving on to a better more reliable theme.

  •  597
    WordPress replied

    Hello,

    Sorry!

    FTP: ftp.edgeunlimited.biz

    Account: [email protected]

    Password: ArrowTech2020!

    When I open it, no folder can be found. Can you check your permissions again?

    2233434753.png


  • ptomaro55 replied

    This should bring right into the directory 

    /home/pmtomaro19550/public_html/edgeunlimitedproductions.com/ArrowTech

    User: [email protected]

    Password: ArrowTech2020!


  • ptomaro55 replied

    You can try this dedication folder as the domain is linked into this

    public_html/edgeunlimitedproductions.com/Apex_Overhead_Doors_New_Site/

    User: ArrowTech3

    Password: ArrowTech2020!

    FTP Username: [email protected]
    FTP server: ftp.edgeunlimited.biz
    FTP & explicit FTPS port:  21

  •  597
    WordPress replied

    Hello,

    You can check gain. I have import with all in one plugin'

    user: admin

    pass: Admin$123


  • Paul replied

    Thanks for your help, it seems to be working! I appreciate the effort and sticking with fixing the theme, 

    Respectively, Paul T.

  • ptomaro55 replied

    How do I take your profile photo of off our site

    I think you used Gravatar

  • ptomaro55 replied

    How do I register template with Envato Lic

  • ptomaro55 replied

    Is this where I need the lic

  • ptomaro55 replied

    This theme is broken again! Now I have invested a lot of time is getting this together, what is going on!

    This is terrible!


    user: admin

    pass: Admin$123

     home/pmtomaro1955/public_html/edgeunlimitedproductions.com/Apex_Overhead_Doors_New_Site

  • ptomaro55 replied

    either the theme works or it don't and it don't ! I did a theme with your credentials and photo on it. 

    I building on a temp domain  so that I would be embarrass of the quality and error caused by this theme.

  •  597
    WordPress replied

    Hello,

    Sorry! Currently the latest redux plugin version is not compatible with the theme.

    Therefore, I recommend an older backup version. You should not update redux to the latest version.To edit your config, just edit it in the Helpmate option. With customize it does not work. https://prnt.sc/ysbf1z


  • ptomaro55 replied

    Can I just delete the plugin form file manager. and will this fix the theme

  • ptomaro55 replied

    Now after installing the dam redux plugging I cant even get the header to appear or the Theme options!!!! I don't understand this plugin is one you recommended and came with the theme. I spent hours and triple doing my work today! I really need this resolved! Your option for helpmate with the gear don't even show up anymore! You have all the credentials to login.  I suggest fix the issue and post the issue so others don's waste their time buying this theme, or remove the plugin. in any event I have a really lot of time into this theme and i'm counting your to fix it.

  • ptomaro55 replied

    The moment I remove Redux I loose the option for work on Header along with other areas. You can't have a builder that don't work and breaks your site when its a needed builder.

  •  597
    WordPress replied

    Hello,

    With Helpmate, you need to activate redux, but temporarily you cannot update.

    Then you can configure it with the Helpmate option https://prnt.sc/ysbf1z


  • ptomaro55 replied

    Are now telling me to replace Redux with Magneto builder? I tried to reach out to Redux but they were no help!

    At this point please refund me!