Yes, I have just conveyed to our dev about your problem and they will check it for you soon, please be patient a little bit and I will update the news to you ASAP.
Currently, there are 2 errors that I need to support 1: the promo banner section cannot set the content through the CMS builder, after saving it, it does not show anything after it has been publicized and cleaned the cache.
The second error is that we cannot set the width of the section, select fullwidth or not, it won't work, it just multiplies by the size of the width in the general setup in admin, we discovered that when we set the full width on the cms side. In builder mode, it only adds section-builder-full class, not css for that class, it may be the theme's system error, you can check and update it.
Thanks for your patience and sorry for this late response due to our weekend.
We checked it on our dev site and it still work normally. So, we need to access your file and check the issue. It's necessary for us. Is there any option that we could do to connect directly to your directory ?
Can you give me the info to access your demo web of this theme to demonstrate this theme do not have bugs, and moreover I can study the right way to config this theme for my site.
This is the style we added to fixed your issue. We checked that the div contain the text was set to opacity 0
But your site is minify and merge css together so maybe it not reflect the new style.
Please unminify and unmerge and check again. You could check it on inspect tool too.
I've see what you said. But why this style place there unless i changed anything from beginning to install theme. And How do I fix it with CMS builder mode, this mode is so bad. This mode is made with causing do not change by code, but at least user must code to change it
Another problem, plzz consider why full-width mode can't set with cms builder
Please note that "One ticket solves one problem only". I find that you have more issues. If we resolve them in this one ticket, may be confused and missed them. So, for any other issue or question to come, please open a new ticket with your site info and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses.
Please understand us for this issue and I hope that you can open new tickets for your new problems. We will check them for you asap.
And in this ticket, we will focus for first issue.
Section banner promo, I wanna change the content but it dont work after public site
Demosite here
http://deplain2.just4demo.biz/
Hi,
Please give us your site info ( admin url, admin account and ftp ) we will check for you
http://deplain2.just4demo.biz/
admin url: http://deplain2.just4demo.biz/admin
admin acc: vu thuan - admin123
web builder acc: [email protected] - Admin123456
I need set some block, it dont work after I saved
If you can, plzz set the demo page like this
https://themes.magesolution.com/supro/en
And also resolve this problem:
https://arrowhitech.ticksy.com/ticket/2685706/
Or you can try admin acc: test - !test123!
Plzz sp me asap
Dear deplain,
Thanks for your information and sorry for this late response.
Please could you give me your FTP/SSH in details? So, our dev can check your problem clearly.
I look forward to hearing from you.
Thanks so much and I hope you have a nice day!
SSH Debian: ssh [email protected] / Pass: Online@techiz
Then:
SSH Deplain2 Php Service: ssh root@deplain2-php73 / Pass: root
Directory: cd /var/www/deplain-m2
Hi deplain,
Thanks for letting me know.
Yes, I have just conveyed to our dev about your problem and they will check it for you soon, please be patient a little bit and I will update the news to you ASAP.
Thank you again and have a nice day.
Hi deplain,
Our dev checked and saw your problem, but we need FTP account for edit file.
So, could you give us your FTP in details and we will fix it for you soon.
Thanks again.
Hi
Currently, there are 2 errors that I need to support 1: the promo banner section cannot set the content through the CMS builder, after saving it, it does not show anything after it has been publicized and cleaned the cache.
The second error is that we cannot set the width of the section, select fullwidth or not, it won't work, it just multiplies by the size of the width in the general setup in admin, we discovered that when we set the full width on the cms side. In builder mode, it only adds section-builder-full class, not css for that class, it may be the theme's system error, you can check and update it.
Chào bạn,
Cảm ơn bạn đã phản hồi. Chúng mình ghi nhận thông tin từ bạn và sẽ check nó sớm nhé.
Mình sẽ trả lời bạn ngay khi có bất cứ updates nào từ dev của mình.
Xin cảm ơn.
Hi deplain,
Thanks for your patience and sorry for this late response due to our weekend.
We checked it on our dev site and it still work normally. So, we need to access your file and check the issue. It's necessary for us. Is there any option that we could do to connect directly to your directory ?
Thank you so much and have a nice day.
Hi
To access the code directory, you must use the cmd interface to access, follow the steps below
SSH Debian: ssh [email protected] / Pass: Online@techiz
Then:
SSH Deplain2 Php Service: ssh root@deplain2-php73 / Pass: root
local URL: deplain2.just4demo.biz
Then cd /var/www/deplain-m2
Hi again,
We are so sorry for this late response.
we have fixed, but it seems there was issue with your cache. The style we added was not displayed on your site. Please check again.
Thank you a lot and have a nice day.
Hi
Plzz let me know what you have fixed, because I dont see anything change. I have cleaned and flushed cache, I think it's not problems
Does your page with this theme has there problems, plzz fixed it and send me the stable version.
Thank you
Hi
Can you give me the info to access your demo web of this theme to demonstrate this theme do not have bugs, and moreover I can study the right way to config this theme for my site.
Thank you
Hi
Thanks for feedback to me
.promobanner .parent_lazy+.text
{ opacity:1 !important; }
This is the style we added to fixed your issue. We checked that the div contain the text was set to opacity 0 But your site is minify and merge css together so maybe it not reflect the new style.
Please unminify and unmerge and check again. You could check it on inspect tool too.
Thank you a lot.
Hi
I've see what you said. But why this style place there unless i changed anything from beginning to install theme. And How do I fix it with CMS builder mode, this mode is so bad. This mode is made with causing do not change by code, but at least user must code to change it
Another problem, plzz consider why full-width mode can't set with cms builder
Thank you
Hi deplain
We still saw that fullwidth option still work on your site. Please check again.
And You could reproduce the issue in video to show us.
Thank you a lot.
Hi
Can you access and setup my site look like your demo
Thank
Hi
I meet new problems. I can't display new menu (not new menu items) after create one.
Thank
Hi
After create a new menu, I dont know the field "Code to add to Static Block" which have any causing to display Menu. You can see in image attachment.
Thank
Can we have a direct contact with someone who can assist us to get the theme working? Our development team is in Vietnam as well.
Hi deplain,
Thanks for your new comments.
Please note that "One ticket solves one problem only". I find that you have more issues. If we resolve them in this one ticket, may be confused and missed them. So, for any other issue or question to come, please open a new ticket with your site info and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses.
Please understand us for this issue and I hope that you can open new tickets for your new problems. We will check them for you asap.
And in this ticket, we will focus for first issue.
Thank you again.
Hi deplain,
Thanks for your patience.
It depends on product db. Please ask for QuickStart package to see like our demo.
Thank you so much and have a nice day.
Hi
How can I use the QuickStart package
Hi deplain,
Can I ask you that do you have QuickStart package or not?
If not, please wait me to ask our dev for your supro theme.
Thank you again.