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  Public Ticket #2697646
Failed to import demo
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Comments

  • jairg_v started the conversation

    Hi there!

    I'm trying to import the "Base content demo" but this failed and sen me a 503 error, Also when I try with the others 3 methods listed on your documentation, I can´t, in the second method you use backup demo on google drive but says i don´t have permissions to see the file.

  •  608
    WordPress replied

    Hello,

    Thank for your purchase.

    Can you provide an account admin so I can check that problem for you?


  •   jairg_v replied privately
  •  608
    WordPress replied

    Hello,

    I have checked that your site has been imported. Have you solved that problem? You can see the config color instructions for the website: https://hn.arrowpress.net/lusion-gui/#3.0SetUpPrimaryColor19


  • jairg_v replied

    Hi.

    Yes I imported the demo site but, some sections of the website doesn't work fine. Like the social bar on the Watch site, or some icons idk why.

  •  608
    WordPress replied

    Hello,

    You can take screenshort?


  • jairg_v replied

    The my account title overlaps.

    I got more products, but they doesn't show up.

    And the other errors like the social bar, icons, and my account button etc, fortunately I could fixed them.

  • jairg_v replied

    The titles overlaps.

  •  608
    WordPress replied

    Hello,

    Overlap: Disble option header fixed

    6364654118.png

    You need to add more products to your website. I have tested that your site currently has 4 products

    8802472418.png



  • jairg_v replied

    Hi,

    I appreciate your help, but when I disable de fixed header, my home page adds an white space in the top of the page.

    Thank you so much for your help.

  • jairg_v replied

    And also the sale pop up disappear behind the left section. I know that are minimal details, but I want my site looks very well.

  •  608
    WordPress replied

    Hello,

    1: Turn off sale popup: You can go to Appearance -> Customize -> Popup -> Sale popup -> Turn off -> Save

    2: I cannot view your website. Can you have a strange test?


  • jairg_v replied

    Hi, I already made the changes you told me but the "Sale popups" keep appearing. The truth is that it is being very stressful to work with your theme.
    I also have problems with the main screen as it appears a blank gap that appears only if I fix another error.

  •  608
    WordPress replied

    Hello,

    Space: I have inactive in Elementor Settings.

    If you want active you need update latest version theme

    4936842385.png

    Turn off sale popup:

    Sorry! Can you provide FTP info so I can check that problem for you?


  •   jairg_v replied privately
  •  608
    WordPress replied

    Hello,

    Sorry!

    You can provide password

    Username FTPu475654350

    Pass?

    Sale popup: I think the problem may be due to the cache server. You can clear chace and check again.