We had first Claue installed and changed to Supro. My Developer wrote me this and asked me to contact you:
"
[09:06, 25.2.2021] : We completely removed the Claue theme from the website and installed Supro.
Theme is buggy.
The issue with the theme is they are overriding the Smile module in app/code but we have that module installed using composer [09:08, 25.2.2021] : I checked with the Magento default theme(Luma and blank). it's working well.
When I Activate the Supro theme. I am receiving the bug. Theme is buggy"
Please note: According to our system operation rules. One ticket solve one problem only, for each other issue or question, please open a new ticket with your site infor ( admin url, admin account and ftp/ssh access detail ) and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses
Please check why the design is not working properly. Design & Elements are breaking. Please check the front-end. I am receiving a Smile module error. When I run the deploy content command. This command also giving me an error.
http://prntscr.com/107hbso
The issue with the theme is they are overriding the Smile module in app/code but we have that module installed using composer
I checked with the Magento default theme(Luma and blank). it's working well.
When I Activate the Supro theme. I am receiving the bug. The theme is buggy
Please help me with this. What are the solutions for this?
Our dev checked your problem and we understand what you mean but in fact we can't know whether or not you have installed Smile module, so now if you have installed this module, please feel free to remove them from app/code then try again.
I am using your Supro theme latest version. My design braking is breaking according to your demo site. Please have a look
I enabled the front-end editor. I am using your "MGS Products by Attribute Block" This block design is different according to your live site demo. Because HTML elements are not proper
We are using Magento 2.4.0. Your Supro theme is not compatible with Magento 2.4.0 version. There is lots of design are breaking with magenta 2.4.0 version
Thank for your patience and sorry for this late response.
Issue Newsletter design: Fixed.
Issue "MGS Products by Attribute Block" This block design is different according to your live site demo:
We created an account and checked in the builder, we see that it works normally as the demo. We are not sure but it's seem like that you edited content home page in the admin. We have a note for you that you should not edit the home page & cms page, which are imported from the demo. Because the pages that are created from the Fbuilder, they have own structure, so If you edit it with admin, it maybe causes unworthy of errors.
Please note that "One ticket solves one problem only". If we resolve many in this one ticket, may be confused and missed them.
So, for any other issue or question to come, please open a new ticket with your site info and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses.
Please understand us for this issue and I hope that you can open new tickets for your new problems. We will check it for you ASAP.
And your issue in this ticket is all done? Please let me know if I can close it with your permission.
We had first Claue installed and changed to Supro. My Developer wrote me this and asked me to contact you:
"
[09:06, 25.2.2021] : We completely removed the Claue theme from the website and installed Supro.
Theme is buggy.
The issue with the theme is they are overriding the Smile module in app/code but we have that module installed using composer
[09:08, 25.2.2021] : I checked with the Magento default theme(Luma and blank). it's working well.
When I Activate the Supro theme. I am receiving the bug. Theme is buggy"
Can you pls Help with this?
Greetings from Germany
Dear Shisha-Online-Shop,
Thank you for your ticket,
Did your devs follow this article to have a fresh uninstall?
https://arrowhitech.ticksy.com/article/15889
Please note: According to our system operation rules. One ticket solve one problem only, for each other issue or question, please open a new ticket with your site infor ( admin url, admin account and ftp/ssh access detail ) and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses
Have a nice day
Hello,
I already followed these steps
https://arrowhitech.ticksy.com/article/15889
The issue with the theme is they are overriding the Smile module in app/code but we have that module installed using composer
I checked with the Magento default theme(Luma and blank). it's working well.
When I Activate the Supro theme. I am receiving the bug. The theme is buggy
Please help me with this. What are the solutions for this?
Website Log-In:
=======================================
User: shisha
Pass: shopOnline123
Magento Login
=======================================
Front-end URL: https://doppelapfel.com
Admin URL: https://doppelapfel.com/shishabackend
User: shubhamkundale
Pass: 9N46#bSLC_*lj3(F
FTP
=======================================
Host: flynnschuetz1.timmeserver.de
User: c412377master1a
Pass: H2cUoIx6fKSb#
SSH
=======================================
Host: flynnschuetz1.timmeserver.de
User: c412377_w2_ssh1
Pass: ZLdgeD!4u
Hi Shisha-Online-Shop,
Thanks for your new ticket and sorry for this late response due to our weekend.
Yes, I conveyed to our dev about your problem and they will check it for you soon.
Please wait for the news from me.
Thank you a lot and I hope you have a nice day.
Hi Shisha-Online-Shop,
Our dev checked your problem and we understand what you mean but in fact we can't know whether or not you have installed Smile module, so now if you have installed this module, please feel free to remove them from app/code then try again.
Thank you a lot.
I already try with this solution. With these solutions, your design is breaking. Please check our Header design is a break
Please Run the Deploy content command. You will see the Deploy content command error on the command.
Please check the screenshot: http://prntscr.com/10a2rma
Can you please set this demo on our store?
https://themes.magesolution.com/supro/en
Please let me know. What are solutions now?
Hi Shisha-Online-Shop,
Thanks for letting me know.
Yes, we will try to check the error again for you.
And for setting the demo. Please refer this article and it will help you:
https://arrowhitech.ticksy.com/article/15822
Thank you again.
I am waiting for the error solution
Please Run the Deploy content command. You will see the Deploy content command error on the command.
Please check the screenshot: http://prntscr.com/10a2rma
Hi Shisha-Online-Shop,
Yes, I still cannot get any updates from our dev. But I will hasten them to have a look for you problem as soon as possible.
Thank you again.
Hi again,
Now the deployment is not completed, the problem is Smile module is using
@autocomplete-item__border
as a variable but it has not defined anywhere, so our dev recommends you to contact extension provider for help.
Thanks for your understanding.
I am using your Supro theme latest version. My design braking is breaking according to your demo site. Please have a look
I enabled the front-end editor. I am using your "MGS Products by Attribute Block" This block design is different according to your live site demo. Because HTML elements are not proper
Let me share with you our screenshot
Your design: http://prntscr.com/10bdbmc
My design: http://prntscr.com/10bdcyo
Hi Shisha-Online-Shop,
Yes, I will ask our dev to have the consultance for you soon.
Thank you.
I am waiting for your dev consultancy
Hello,
I checked your demo. You are using Magento 2.2.
We are using Magento 2.4.0. Your Supro theme is not compatible with Magento 2.4.0 version. There is lots of design are breaking with magenta 2.4.0 version
Your Newsletter design: http://prntscr.com/10by0ac
My Newsletter design: http://prntscr.com/10by15r
Please compatible Supro theme with Magento 2.4.0 version
Hi Shisha-Online-Shop,
Thanks for letting me know.
Our dev have been checking it for you, I will respond to you soon.
Thanks
Hi Shisha-Online-Shop,
Thank for your patience and sorry for this late response.
We created an account and checked in the builder, we see that it works normally as the demo. We are not sure but it's seem like that you edited content home page in the admin. We have a note for you that you should not edit the home page & cms page, which are imported from the demo. Because the pages that are created from the Fbuilder, they have own structure, so If you edit it with admin, it maybe causes unworthy of errors.
Thank you a lot and have a nice day.
Your Instagram is not working on my website. even not working on your website
Please check and let me know, how can I set up Instagram on my website
I already generated Instagram Access Token
Hi Shisha-Online-Shop,
Thanks for your new comment.
Please note that "One ticket solves one problem only". If we resolve many in this one ticket, may be confused and missed them.
So, for any other issue or question to come, please open a new ticket with your site info and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses.
Please understand us for this issue and I hope that you can open new tickets for your new problems. We will check it for you ASAP.
And your issue in this ticket is all done? Please let me know if I can close it with your permission.
Thanks.