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  Public Ticket #2720191
My account page and order recieved
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  • FrePhar2021 started the conversation

    Hi, 

    I developed the webshop with lusion theme in woocommerce and have some problem. 

    1- Users can not go to my account page if they don't have an account. I activated the point in woocommerce setting: "Allow customers to create an account on "My account" page"

    There shows an alert "The requested content can not be loaded,  please try again later" (please see the screenshot)

    2- when the user purchases the products and pays for them, they landed on a page with 2 headers and 2 footers. and that seems weird. it should be fixed but I don't know where I have access to this page. 

    there are attachments that show the problems her you can see that there are 2 footers 

    8295176672.png


  •  608
    WordPress replied

    Hello,

    1: You can download and update latest version theme on ThemeForest. Before updating, you backup the older version. You should backup your translate file.

    Can you send me the translate file in your theme? I can update it in the theme. 

    https://hn.arrowpress.net/lusion-gui/#7.1UpdateTheme88

    2: You can follow instructions update new design checkout page: https://arrowhitech.ticksy.com/article/16463/