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  Public Ticket #2757665
Impossibility to fix the product images - Unexpected rotation
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  •  3
    Doralia started the conversation

    Hi everyone,

    I've attached the right images to insert, in the right orientation.

    Please let us know what's happening between All Store View and English Store to fix and replace images or fix the bug if present.


    Massimiliano

  • [deleted] replied

    Dear Doralia, 

    Thanks for your new ticket. 

    I got your problem and our dev will check it for you soon. 

    I will let you know If I get any news. Please wait to hearing from me soon. 

    Thank you a lot. 

  •  3
    Doralia replied

    We've just fixed the problem saving the image with different rotation in Photoshop. We really don't know why the backend didn't accept the first image, please check it.

    Thank you

  • [deleted] replied

    Hi Doralia, 

    Please don't worry about it. Our dev still have been checking it for you. 

    We will update to you soon. 

    Thank you again.

  • [deleted] replied

    Hi Doralia, 

    Our dev looked at your issue, but actually we don't see any problem with All store view and english store view, what exactly is your problem? Can you show me?

    Please let us know more detail. 

    Thank you