Okay
  Public Ticket #2760986
theme problem
Closed

Comments

  • DivaKwt started the conversation
    April 26, 2021 at 2:01pm

    Hello
    i send you a message before and no respond

    i purchased the Lusion theme from you 

    but there is a problem with choosing the size in any product

    i contacted with shopify team and told me it's a theme problem and it was a long conversation with them to figure it out ,

    so please help me with this problem i trust you

    [email protected]

    https://divakuwait.com/

  •  231
    Shopify Team replied
    April 27, 2021 at 4:21am

    Hi DivaKwt, 

    Thanks for purchasing our theme.

    Can you invite us to be your staff via email: [email protected], please?

    We'll check and fix it for you. 


    Best regards,

    Shopify Team


  • DivaKwt replied
    April 27, 2021 at 5:02am

    i added you 

    the varints

    i can't change the product size or color it i want to make an order from my website

    go to any product ( Ex : Women's Embroidered Purple Abaya)

    and try to select the size you want ( it will not change )

  • DivaKwt replied
    April 27, 2021 at 1:50pm

    i invited you to be my staff

  • DivaKwt replied
    April 27, 2021 at 9:16pm

    Please i want to refund
    Thanks

  •  231
    Shopify Team replied
    April 28, 2021 at 2:24am

    Hi DivaKwt, 

    We're so sorry for the late reply.

    Can you invite us again, please?

    We'll fix it for you.


    Best regards,

    Shopify Team


  • DivaKwt replied
    April 28, 2021 at 10:03am

    No Sorry
    i want to refund Please

  • DivaKwt replied
    April 28, 2021 at 10:04am

    your theme is great but i'm using another one now


  •  231
    Shopify Team replied
    April 29, 2021 at 10:09am

    Hi DivaKwt, 

    We wish we could support you earlier.

    Please create a refund request on Themeforest and we'll refund for you.


    Best regards,

    Shopify Team