Hi, when I entered the video section in on the website and entered in a valid Youtube URL it didn't work. Only in editor mode did the video appear, otherwise the video wasn't there and there was a grey screen. Any help is greatly appreciated.
P.S. The SSL isn't fully verified but you just have to type it in or go through the warning screen. A link down below shows what is seen.
I also temporarily disable the code from: video-background.incubate.dev in order for the video to work on your site. There had conflict with current theme video code.
If you want to re-implement this you will need to ask their support instead.
Hi, when I entered the video section in on the website and entered in a valid Youtube URL it didn't work. Only in editor mode did the video appear, otherwise the video wasn't there and there was a grey screen. Any help is greatly appreciated.
P.S. The SSL isn't fully verified but you just have to type it in or go through the warning screen. A link down below shows what is seen.
Hi julianpmcaf,
Sorry for the late reply. This is a bug from our theme.
I will need a staff account in order to fix this for you. Our email is: [email protected]
Sincerely,
Hi, I sent you a Staff Account invite.
Hi julianpmcaf,
I have fixed it. You can see it working now
I also temporarily disable the code from: video-background.incubate.dev in order for the video to work on your site. There had conflict with current theme video code.
If you want to re-implement this you will need to ask their support instead.
Sincerely,
perfect thanks
Glad that it works.
If you dont mind I will close the ticket