I download the zip file, when I load to shopify and try to work on it, i get this error. Download three times to see if the file comes corrupt but still having error, can´t work on it. The error that comes you can see in the image below
Click in search and i get the next error
Please need to solve it as soon as possible, i bought it today cuz need to be ready the website in two days... i can´t lost time fixing the product that should come ready to work.
I download the zip file, when I load to shopify and try to work on it, i get this error. Download three times to see if the file comes corrupt but still having error, can´t work on it. The error that comes you can see in the image below
Click in search and i get the next error
Please need to solve it as soon as possible, i bought it today cuz need to be ready the website in two days... i can´t lost time fixing the product that should come ready to work.
Hi Cuellos,
Sorry for the inconvenience.
It seems that you haven't change the setting data. Please follow our guide for setup.
If that isn't the case, please tell me again. I will fix it for you
Sincerely,
Hello,
Already done, the problem still, i can´t customize or published the theme. As you saw in the pic.
Hi Cuellos,
In that case, could you provide us a staff account? Our email is: [email protected].
I will implement it for you
Sincerely,
Done, please acept the intvitation to get access. Thx
Still waiting, already the staff account was created, downloading again, same issue continues.
Hi Cuellos,
We found the problem why the theme you upload doesn't have anything.
You upload the wrong file. Please unzip your package and upload the source code inside.
Best regards,
Shopify Team
Thank you so much, yue´re right, i was wrong, I´m sorry!!. Thanks a lot for your time!!!
Hi Cuellos,
Glad to hear that from you.
If you have any problems, please let us know.
Best regards,
Shopify Team