Okay
  Public Ticket #2821005
Styling
Closed

Comments

  • nuella started the conversation

    Hello, my developer said this theme's products layout and pages does not work like the demo. Here are some of his complains from our chats: 

    -Hi Dear!
    This theme is not good. I activated this with license. It do not have features which is shown in demos like products pages and layouts.

    -you can show your website to them and ask them check shop pages theme functionality is not fine!
    I think its low quality theme!

    -In this theme demo looks great but when i import data all things messed in each other!

    -It do not give styling ls to products and their pages like it shows in demos

    -When I import any demo all styling goes off a d it show only 1 layout all over the website.

    Kindly provide solution for him.





  •  608
    WordPress replied

    Hello,

    Thank for your purchase.

    You can tell me what layout are you wanting to use your site. Can you send the demo link?

    Can you provide an account admin so I can check that problem for you?



  • nuella replied

    Hello, thank you for your response. Here is the demo link: https://hn.arrowpress.net/lusion/home-christmas/

    Here is my current site with the theme: https://www.dresstheladies.com/

    Here is the current shop link with the theme: https://www.dresstheladies.com/shop the products are not clickable.

    From the developer > "Plz ask them that in theme all products have 1 layout and even no product is click able so we can see its single page plz check this its not opening!"

  •  608
    WordPress replied

    Hello,

    You need enter purchase code for theme: https://hn.arrowpress.net/lusion-gui/#2.3.Activatetheme

    You need active arrowpress core and Elementor plugin.

    Shop page: You can go to Appearance -> Customize -> Shop -> Shop Archive -> Choose layout Wide and Save

    6033555687.png




  • nuella replied

    Hello, he said he has done all this.

    This is his issues: They are not giving reply which we asked them how to "make products clickable and fix them".

    How do you fix this for me?

  • nuella replied

    It is so unfortunate that this issue is taking much time than expected (plus longer response time), and this is affecting my business. If there is no IMMEDIATE SOLUTION AVAILABLE I will request for refund.

  •  608
    WordPress replied

    Hello,

    I have checked again about your ticket and found this below:

    1/ Our theme needs to activate to use all functions normally.

    2/ We found that you didn't activate our theme, so you couldn't clickable the product.

    We hope to cooperate with you in the future

    So I think you can activate our theme and use it normally. We available here to support you.