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  Public Ticket #2824224
Mobile Hamburger Unresponsive
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  • andresjesus22 started the conversation

    Any style I choose for my header, when I go on m website on my phone the menu/ hamburger doesn't click or open and its not responsive. How can I fix this? It's with every style header.

    https://ajpooldesigns.com/

  •  231
    Shopify Team replied

    Hi Andresjesus22, 

    Thanks for purchasing our theme.

    This bug that we fixed in patch 1.1.1. You can download and update the latest version to fix this bug.

    If you can't do it, could you invite us to be your staff via email: [email protected], please?

    We'll update you.


  • andresjesus22 replied

    I sent you an invite as a staff, please let me know if you can update it thanks.

  •  231
    Shopify Team replied

    Hi Andresjesus, 

    We fixed this issue.

    Please check it again.


  • andresjesus22 replied

    Thank you it's working! How were you able to update the theme? I would need this for future reference. Thanks

  •  231
    Shopify Team replied

    Hi andresjesus22, 

    You can read more about our document to know how to update your theme.


  • andresjesus22 replied

    It reverted back to the old update. Now it's not working anymore. Your theme is ridiculous and half the things don't work. Biggest waste of money on your theme

  •  231
    Shopify Team replied

    Hi andresjesus, 

    Sorry about the inconvenience.

    I think you have chosen the wrong package. On our page, it still working fine and I have seen that you use the Debut theme on your store so I don't know what issue it is,

    If you have a backup like in the 2nd method in the document, could you revert it? Also, have you download the latest patch on ThemeForest and upload luion_1.1.1.zip after extract the package? 

    This will help us to have a more detailed view of your problem.