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  Public Ticket #2842290
License Key is not valid
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  • ajit12 started the conversation

    I am trying to import a demo theme in my Wordpress. But it is failed and showing the error: "Licence key is invalid".


    Note: Purchase pdf and Licence key and error screenshot attached.

  •  608
    WordPress replied

    Hello,

    Thank for your purchase.

    Note: The license of some premium plugins Revolution can't active in each site. You can update the latest version of it via our theme. Because we bought these plugins with the extended version.


  • ajit12 replied

    Hello,

    My main issue is being unable to import the demo. Please advise resolving the error: - Gateway Timeout (504) I tried with all demo's same error showing on the screen. 

    Note: Screenshot attached.

  •  608
    WordPress replied

    Hello,

    I think it's still because of your server, our previous customer has a problem. You check the PHP request again

    - Recommended PHP Configuration Limits

    Low PHP configuration limits can cause many issues. When related issues occur, you need to increase your PHP limits to a minimum as follows:

    • max_execution_time 180
    • memory_limit 128M
    • post_max_size 32M
    • upload_max_filesize 32M


    You can check PHP and then provide admin account so I can check that problem for you?


  •   ajit12 replied privately
  •  608
    WordPress replied

    Hello,

    I have checked your website and License Key has been activate and demo has been imported.

    But find that you are custom website. Do you need to import the Demo Content?


  • ajit12 replied

    Yes, I need to import demo content as provide with the theme. I am following the below-given steps as mentioned in documentation to import the demo :

    Step 1 - Choose demo content from the available list here (http://shopping.qaauto.co.nz/wp-admin/themes.php?page=arrowpress-importer)

    Step 2 - Then click on import on any demo content to install.

    Step 3 - Got this message ("Screenshot attached" -  That's it, all done! The demo import has finished. Please check your page and make sure that everything has imported correctly.)

    Step 4 - But still demo theme not imported and shown http://shopping.qaauto.co.nz same theme without any updates.

     

    Please check that issue of why demo content is not imported when I click on the Import button.

  •  608
    WordPress replied

    Hello,

    Your demo has been imported. You can config your website: https://hn.arrowpress.net/lusion-gui/#3.0SetUpPrimaryColor19



  • ajit12 replied

    Please REFUND

    Poor documentation.. where is demo import file ???????????????????


    Not able to fix them after long time

    none of import method is working

    1) demo back up import file is missing 

    2) one click demo import plugin is giving error  failed to install

    3) .wie file import also not works for me..

    my purpose is one click demo which never working .. so no longer required this theme .



  •  608
    WordPress replied

    Hello,

    Sorry to get the inconvenience after you install.
    You can create Refund with ThemeForest we will refund for you.