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  Public Ticket #2862214
Error message in theme configuration sei
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  • Manu started the conversation

    There is an error in theme configuration section as you can see in screenshot. It happens with child and main theme. Theme needed plugins are updated. I need support to fix the issue.

    Best regards,

    Manu.

  •  599
    WordPress replied

    Hello,

    Can you provide an account admin so I can check that problem for you?


  •   Manu replied privately
  •  599
    WordPress replied

    Hello,

    You can download and update the latest version theme and plugin.

    Then you can click reset all and Save again.

    1019948736.png

    8208088065.png


  • Manu replied

    Thank you for your reply. Will I lost my work if I update?

  •   Manu replied privately
  • Manu replied

    There is no update of theme in themeforest. The only one available is 1.8.8, the same of mine. I've child theme of main one activated, is because you see version 1.0. I'm starting to think that your answer is not entirely accurate, to say the least.

  •  599
    WordPress replied

    Hello,

    Can you provide an account admin so I can check that problem for you?


  •   Manu replied privately
  •  599
    WordPress replied

    Hello,

    I have a click the reset section. You can config again setting. After completing your installation. You can click Import / Export then Export Customize to backup. If this is the following error, simply click Reset Section then Import Customize.

    9216620758.png


  • Manu replied

    Ok, thanks.