Okay
  Public Ticket #2889727
Theme Customization
Closed

Comments

  • obuyelabo started the conversation
    October 7, 2021 at 6:07pm

    Hi.

    I Bought Cryptcio on the 6th of October 2021, installed the parent theme and some other plugins and found these errors

    1. Child theme does not install, it always runs into a 404 error page

    2. Parent customization doesn't affect frontend

    3. Menu customization runs into a 404 error page when I try to add pages to the menu and save

    Please I need help ASAP as my job delivery date is fast approaching. Thanks

  •  601
    WordPress replied
    October 8, 2021 at 3:46am

    Hello,

    Can you provide an account admin so I can check that problem for you?


  • obuyelabo replied
    October 8, 2021 at 10:23am

    Thanks for the quick responds. Here are details of the login

    username: admin_2

    password: elekima@8282

  •  601
    WordPress replied
    October 9, 2021 at 5:37am

    Hello,

    1: You can install the child theme via Filezilla. You can follow instructions: https://www.interserver.net/tips/kb/install-wordpress-theme-using-ftp-client-filezilla/

    Or you can contact hosting for support. I think the problem is from your server side.

    2: You can change the option of theme in Cryptcio Options

    https://fmbfocustrade.com/wp-admin/admin.php?page=cryptcio


    3: You can contact hosting for support. I think the problem is from your server side.