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  Public Ticket #2931357
Replacing from Shopify to WordPress
Closed

Comments

  •  2
    mo7amdtare2 started the conversation
    December 4, 2021 at 6:54pm

    Hi there,
    We will convert our store from Shopify to WordPress, can we get a WordPress license and drop the Shopify one (Replacement)?
    Thank you

  •  231
    Shopify Team replied
    December 6, 2021 at 2:19am

    Hi mo7amdtare2, 

    Hope you have a nice day!

    Unfortunately, we can't do it because of the company policy.

    You need to buy Lusion WP and give us the purchase code of Lusion WP. After that, we can refund you the Lusion Shopify.


  •   mo7amdtare2 replied privately
  •  231
    Shopify Team replied
    December 8, 2021 at 3:32am

    Hi Mohamed, 

    You can give me the purchase code on this ticket.

    When you create the refund request for Lusion Shopify. We'll detele your purchase code of Lusion Shopify.


  •   mo7amdtare2 replied privately
  •  231
    Shopify Team replied
    December 9, 2021 at 1:41am

    Hi Mohamed, 

    You can create a refund request on Themeforest.

    Read more about this document.


  •   mo7amdtare2 replied privately
  •  231
    Shopify Team replied
    December 10, 2021 at 2:59am

    Hi mo7amdtare2, 

    It'll take about 1 day after we checked your purchase code of Lusion WordPress is activated. 

    Please activate your purchase code as soon as possible.