Okay
  Public Ticket #2931741
Filter not working
Closed

Comments

  • SmashMedia2 started the conversation

    Hi, the filters, as well as many things in the theme, are not working. I have set 1 layout (without sidebar) but if I click it does not appear, the price filter is not displayed either.

    I also have a shopping cart problem, the layout is different than the theme. You could verify? Thanks


    Demo Example:

    https://aht-lusion.myshopify.com/collections/decors?sort_by=manual&p=1&type=1638722586495


    attached screen of the my cart


  •  231
    Shopify Team replied

    Hi SmashMedia, 

    Sorry for the late reply.

    We're so sorry for this problem.

    We fixed the cart page. 

    About the filter on the collection page, you need to set up the filter on the navigation to show the filter.

    Because I don't have permission to see the filter so please check your filter. 

    1295336261.png



  • SmashMedia2 replied

    Hi, thank you very much for your reply. The filter is set correctly, but if it is displayed only if I insert layout with 2 columns, if I leave it full width it is not seen ...

  •  231
    Shopify Team replied

    Hi SmashMedia, 

    I fixed it. Please check it.


  • SmashMedia2 replied

    Hi, thank you very much. From mobile, however, it does not display well, I attach screen

  •  231
    Shopify Team replied

    Hi SmashMedia, 

    Actually, this is our design filter. This filter will scroll to the right to see the filter.

    Check it out.


  • SmashMedia2 replied

    Hi, can't you set it up as if it were in a sidebar? it is really not so intuitive

  •  231
    Shopify Team replied

    Hi SmashMedia, 

    Actually, this is our design so if you want to customize it like the sidebar, you need to pay us an extra for it.

    If you agree with this, we'll customize it for you.