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  Public Ticket #2936820
second language
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  •  1
    tkoletsis started the conversation

    Hi, 

    I have a page in greek called "Home Fashion Store ελληνικα" that is the default page in greek, and i am trying to manage this page in english. Copied this page in english but no success in reverting to english.

    I don't want an automated translation for this page. I would like to select the english flag and be transfered to https://ioli-lingerie.com/en .

    I used Polylang but this plugin is not compatible with WPML so , i am facing many problems in setting the second language .

    Can you help please ?


  •  605
    WordPress replied

    Hello,

    You are only allowed to use 1 in 2 plugins as Polylang or WPML. After that, you can view the Document of the 2 plugins to install your language.

    We do not support you in creating Multi-Language.

    https://wpml.org/documentation/

    https://polylang.pro/doc/





  •  1
    tkoletsis replied

    Hi,

    Sure, you are not responsible for the multi language

    But

    I have made the whole site in greek language.

    The first step to start the english language is to create one.

    So , when i am trying to create a page in english language i get the error:

    Publish failed. It's not a valid answer JSON

    (or something like that as shown in image below)

    Can you help please?


    Thanks



  •  605
    WordPress replied

    Hello,

    JSON: The problem is related to the server you can contact hosting for assistance.


  •  1
    tkoletsis replied

    Hi,

    This is the answer from the hosting company:

    "

    We have audited as well as test posts.

    There seems to be an issue with Elementor, so you should contact its support.

    We can not isolate the Json output that displays the error, nor do we know the correct syntax it should have.

    "

    So , what am i suppose to do now?


    Thanks

    Theo

  •  605
    WordPress replied

    Hello,

    Do I check and you have solved that problem?

    4481166803.png


  •  1
    tkoletsis replied

    No , there is no problem here,

    as the language on these pages is greek , 

    The problem appears, when english language is selected and a new page added, as shown in the image


  •  605
    WordPress replied

    Hello,

    I can't log in to admin. You can check again

    7796955677.png


  •  1
    tkoletsis replied

    https://ioli-lingerie.com/wp-admin/

    vR5PzjsYSf

    tk1234!!


    I have 2 notes from elementor's page on facebook also, maybe that helps.

    1. Revert back to the Latest version, not the dev build  https://www.youtube.com/watch?v=uMa_d8ZeKYw

    2. Víctor Augusto Espinoza SomocurcioThe version you are using is a development version. It's normal that problems happen in this kind of version. They are always going to have bugs.
    Use this version only for tests but never for production sites.
    The current version that is for production sites is the 3.5.2 – 2021-11-28

  •  605
    WordPress replied

    Hello,

    I think the problem is from your server side. I have a test with the Default theme and that problem still happens.

    5315663207.png


  •  1
    tkoletsis replied

    The hosting answered that the problem comes from the elementor

    The same answer gave me the facebook community of elementor

    the version you are using is a development version. It's normal that problems happen in this kind of version. They are always going to have bugs.
    Use this version only for tests but never for production sites.
    The current version that is for production sites is the 3.5.2 – 2021-11-28


    Does the template with this version of elementor works normally with WPML in both 2 languges?

    Could you install the 3.5.2 – 2021-11-28 version of elementor to see if it works?


    Thanks


  •  605
    WordPress replied

    Hello,

    You can try downloading and updating the latest version of WordPress and Elemntor plugin and try checking again.


  •  1
    tkoletsis replied

    Both Elementor and wordpress have the latest versions


    Dont know what else to look for

  •  1
    tkoletsis replied

    Bought the Elementor PRO , here is the answer from support

    Hi,

    Thank you for getting in touch.

    The error you face is not related or because of elementor. I am not sure why your hosting provider said so. I disabled elementor and tried to create an English page and when I hit the publish I get the same json error which is related to WordPress and hosting setup. I also noticed you had installed dev version of elementor which should not be used on a production site. I have installed the stable release of elementor for you on your site.

    But to solve the json error you need to check with your hosting provider or try what the below guides suggests: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/

    Please don't hesitate to create a new ticket from your Account if a new issue arises. If you still have any questions or issues related to the current ticket, simply reply back to this email thread.

    Have a great day/night



  •  605
    WordPress replied

    Hello,

    I still think related to your server. You need to contact Server Hosting for assistance.


  •  1
    tkoletsis replied

    Hi ,

    i solved the issue with the json problem

    The problem was that the field in Settings - Permanent links - Custom structure 

    was empty.

    I put /%postname%/ there and worked

    But i have another problem now

    The https://ioli-lingerie.com is in greek language

    When i choose greek in the appearence and choose the greek page "Home fashion store ελληνικα"

    greek language works

    When i choose english in the appearence and choose the english page "Home fashion store english"

    the setting in greek is completely removing and the site does not revert to greek


    It's a crazy situation with all the settings with the languages , can you help with these settings please?

    Thenks

  •  605
    WordPress replied

    Hello,

    With the problem you are having, we can't find the cause.

    You can contact the plugin developer for assistance.