Okay
  Public Ticket #2951148
Bugs
Closed

Comments

  • karim_alawamleh started the conversation

    Your theme has several annoying bugs that really cause hassle and problems for us. We are trying to solve them, but it's not working. Here are they: 

    1- Search function: not working properly. When entering a keyword, for example 'Frask' it doesn't show all products, only 3 products out of 11 products. (https://cuddles-jo.com/?s=fresk&post_type=product). While search a keyword of 'gobabygo' it doesn't show any product. (https://cuddles-jo.com/?s=gobabygo&post_type=product).

    2- Elemantor APR Products: Adding more than one product by ID doesn't work.  

    3- Brand of the product on the product single page: the brand doesn't show on the product page. We double-checked that it is activated, but still the brand doesn't show. 

    4- Email notification of orders is very slow. it takes more than 2 hours to receive the email. 

    5- The font of the selected attribute in the checkout page doesn't show in the right way. Attached screenshot. 

    You have to update your theme with the right modification, otherwise people will give you zero ratings. 

    I am waiting for solution as soon as possible. 

  •  603
    WordPress replied

    Hello,

    1: With Function Search it works normally. We to limit the display of 4 products at search results. If you want to see more then you need to click the button View all.

    Function Search works when you search with the product name.

    7371748707.png

    2: Elementor APR Products: I have created a page test products and entered the ID product. Elementor APR Products working normally. You can check here.

    https://cuddles-jo.com/wp-admin/post.php?post=35432&action=elementor

    3: You can download and update the latest version theme and ArrowPress Core plugin. Then, you can check again.

    4: Email notification: You need to contact your hosting for assistance. Also busy need Config Mail Server to send and receive emails. https://wpforms.com/how-to-securely-send-wordpress-emails-using-gmail-smtp/

    5: You can send a screenshot so I can check that problem for you?





  • karim_alawamleh replied

    Hello, 

    We just updated the theme to the latest update. 
    1- fixed
    2- When adding several product IDs, then save changes. The page doesn't show the correspondent products. That might be caused due to the plugin of "Products By Attributes and Variations" as you told me it's not compatible with the theme.
    3- The theme is updated now, but the product brand is still not showing on the product page. 
    4-  Ill check with my server. 
    5- Attached screenshot. Gift Wrap option: "Yes/No" is not inline, it shows in the upper line. 


    Thank you. 

  •  603
    WordPress replied

    Hello,

    5: I have added custom style CSS in Appearance -> Customize -> Advanced -> Custom CSS

    3: We are checking that problem to help you.