Okay
  Public Ticket #2977563
About import demo content
Closed

Comments

  • Jordan started the conversation

    Hi ,

    Thank you for coming back to me indeed I bought your wordpress template and impossible to import the demo content for my site.

    A 404 error occurs each time, I have installed all the requested plugins, I have already reinstalled the wordpress theme, without success.

    I came to your site and I looked for tickets to create on this subject, the whole thing leads to a 404 error page so there is no solution, nor tutorial already available in free access.

    My problem is that I can't import the planned demo themes, I can't preview them either. 404 error every time

    I'm comfortable with wordpress and I don't usually need support.

    However, I have tried everything and nothing to do with a 404 error.

    I await your reply

    Best regard



  •  601
    WordPress replied

    hello,

    Thanks for your purchase.

    Can you provide an account admin so I can check that problem for you?


  • Jordan replied

    Hi ,

    If you want to say my token number to prove my purchase: 802a845e-15e5-41e6-8915-8250f0119290 here it is

    I'm in a hurry to finalize this site, that's why I bought your themes.

    I had not seen that it was not updated for 3 years.
    Could you either reimburse me so that I can direct myself to a theme that corresponds to my needs and that works normally.

    Or update the theme that you offer for sale so that it is compatible with all wordpress modules.

    All pages are blank with error 404.

    Thank you for your understanding, I have no additional delays, if I buy a pre-designed theme it is to save time and I lose a lot of it.

    Thanking you in advance for your return


    Best regard.

    Jordan


  •  601
    WordPress replied

    Hello,

    You can create a refund so we can refund you.