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  Public Ticket #3009126
Elementor Crash
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Comments

  • vesptec started the conversation

    Good day, I need your help urgently please.
    The Elementor update from yesterday has corrupted my site.

  • vesptec replied

    Fatal error: Uncaught Error: Class 'Elementor\Scheme_Color' not found in /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/arrowpress-core/includes/elementor/widgets/icon-box.php:607
    Stack trace:
    #0 /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor\Apr_Core_Icon_Box->_register_controls()
    #1 /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/element in /homepages/19/d4295259754/htdocs/vesptec/wp-content/plugins/arrowpress-core/includes/elementor/widgets/icon-box.php on line 607

  •  604
    WordPress replied

    Hello,

    You can download and update the latest version arrowpress core plugin

    You can follow instructions: https://arrowhitech.ticksy.com/article/16654/



  • timlord33 replied

    Hello, Should we leave ArrowCore activated? The visuals aren't the best explanation. ArrowCore seems to be the problematic plugin for causing my site homepage to crash. Wish there was some text explaining each step as I don't want to further damage my clients website. 


    UPDATE: I uninstalled ArrowPress Importer. It said I had the most up to date version 1.0. But now I cannot download the plugin. It keeps giving me the same error:

    Downloading installation package from http://hn.arrowpress.net/plugins/arrowit/arrowpress_importer.zip

    Download failed. Not Found

    So now I have nothing since I deleted the plugin. This is very problematic for me, the site has been down 5 days now. Please advice. 

  •  604
    WordPress replied

    Hello,

    Can you provide an account admin and FTP info so I can check that problem for you?


  • timlord33 replied

    Do you mean my login credentials? 

    If so, I'm not sure I want publicly display those. 


  •  604
    WordPress replied

    Hello,

    You need to update the latest version theme.

    8794294233.png

    The latest version theme is 1.5.7. Then, you can update the latest version plugin.

    1571909981.png