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  Public Ticket #3019721
Theme not work properely
Closed

Comments

  •  3
    Sascha Buchmann started the conversation
    April 7, 2022 at 4:22pm

    Please see attached picture.


    The shopping card button not always work and description and reviews cannot see.

    Once i reload the page 1 or 2 times it is most working but once you change to another product the problem often repeats again and again.

    We like to go to production so please advise how to fix this critical error.

    Thank you!

  • [deleted] replied
    April 12, 2022 at 10:38am

    Hi Sascha Buchmann,

    So sorry for delay reply. We're still working on this issue. Please wait, we will response as soon as possible.

    Regards,

    Hyun

  • [deleted] replied
    April 13, 2022 at 8:24am

    Hi Sascha Buchmann,

    We found the reason why button add to cart can not click and we remove it (see attachment). Now it working normaly

    Regards,

    Hyun

  • [deleted] replied
    April 14, 2022 at 2:37am

    Hi Sascha Buchmann,

    If you don't hayve any question. We will close this ticket. Add new ticket if you need support.

    Regards,

    Hyun

  •  3
    Sascha Buchmann replied
    April 14, 2022 at 7:54am

    Hi Hyen,


    the problem is still there. Just the frist random article the ad to cart button is not working.

    Please check. Is there  any Java script blocking it?

  • [deleted] replied
    April 14, 2022 at 8:41am
    Hi Sascha Buchmann,

    Please clear your browser cache and try again. Thanks

    1304462302.png
  •  3
    Sascha Buchmann replied
    April 14, 2022 at 9:20am

    Thank you. But the change is on our test site now working but we want get it done on our production site mydeko24.de.

    Can you please write us what you changed that we can do it on the production site again?

    Thank you.

  • [deleted] replied
    April 14, 2022 at 10:23am

    Hi Sascha Buchmann,

    You can read my old comment. You can go to test site and copy file addtocart.phtml with this path test.mydeko24.de/app/design/frontend/Mgs/claue/Magento_Catalog/templates/product/view/addtocart.phtml then paste it in to live site with same path.


    Regards,

    Hyun

  •  3
    Sascha Buchmann replied
    April 18, 2022 at 4:46pm

    Now I cannot see the cart on the top right updated after add the product into the cart successfully. Why?


    pls see attached screenshot

  • [deleted] replied
    April 19, 2022 at 4:24am

    Hi Sascha Buchmann,

    We've fixed this issue, please review it

    Regards,

    Hyun

  •  3
    Sascha Buchmann replied
    April 19, 2022 at 8:05am

    Yes it works. Thank you. Can you please let me know which file you changed that we can copy it to our production environment?


    Thank you!

  • [deleted] replied
    April 19, 2022 at 8:21am

    Hi Sascha Buchmann,

    Here is the path:

    app/design/frontend/Mgs/claue/Magento_Catalog/templates/product/view/product-static-block.phtml

    Regards,

    Hyun

  •  3
    Sascha Buchmann replied
    April 20, 2022 at 6:02am

    Thank you it now works properly!

  • [deleted] replied
    April 20, 2022 at 6:19am

    Hi Sascha Buchmann,

    If this ticket issue resolved, we will close it in 24h. If have anh question, write a new ticket.

    Regards,

    Hyun