I am new to the Claue theme and I am having trouble. I am simply trying to change the header from my existing header (see attached screenshot) to the screenshot titled "Desired Header". I cannot find this setting in my dashboard. Please provide instructions to do so.
We see your issue because the module MGS_InstantSearch doesn't loaded. We don't have your site SSH and FTP account so we can't check exactly your issue now.
Can you checking your system again and make sure every thing of MGS is enable or provide us more info about your site. Our dev will checking and help you resolve your issue as soon as posible.
I am new to the Claue theme and I am having trouble. I am simply trying to change the header from my existing header (see attached screenshot) to the screenshot titled "Desired Header". I cannot find this setting in my dashboard. Please provide instructions to do so.
Hi thegraphicsfactory,
Thanks for choosing our theme. Can you provide us site info? It make us easy to check for you.
Regards,
Hyun
Magento site running 2.4.3, located at https://todd.designnbuy.us/
Hi thegraphicsfactory,
Can you provide us an admin account to checking?
Thanks,
Hyun
Hi thegraphicsfactory,
Sorry for reply late. We can't login in admin by using your account. Please check again
Regards,
Hyun
Dear thegraphicsfactory,
We see your issue because the module MGS_InstantSearch doesn't loaded. We don't have your site SSH and FTP account so we can't check exactly your issue now.
Can you checking your system again and make sure every thing of MGS is enable or provide us more info about your site. Our dev will checking and help you resolve your issue as soon as posible.
Thank you and have a nice day!
Dear thegraphicsfactory,
If you don't have more any question, we will close this ticket today.
Thank you and have a nice day!
Hi thegraphicsfactory,
Please update your theme version first. Here is patch for theme v1: https://drive.google.com/file/d/1Maihzb4prKG2k1i6uc4LeP2SEjdm5Qkl/view?usp=sharing
Regards,
Hyun
Hi thegraphicsfactory,
I think it take about 4-5 hours to update patch
Regards,
Hyun