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  Public Ticket #3063155
Mobile responsiveness not working
Closed

Comments

  • cowtowncreative started the conversation
    June 10, 2022 at 11:11pm

    Hello

    TWO things:

    • The slider on the home page doesn't work on mobile
    • When you go to the collection pages, the image at the top of the page is not responsive. Can we make it so? https://livengrace.com/collections/tops
  •  231
    Shopify Team replied
    June 13, 2022 at 6:42am

    Hi cowtowncreative, 

    Sorry for the late reply.

    Could you invite me via email: [email protected], please?

    I'll fix it for you.


  • cowtowncreative replied
    June 14, 2022 at 3:21am

    Just sent - let me know if you need something else. We usually send a code...

  • cowtowncreative replied
    June 15, 2022 at 4:44am

    Please let me know if you are not able to fix this today. These changes impact user experience and we will have to swap to a new theme asap.

  •  231
    Shopify Team replied
    June 15, 2022 at 7:01am

    Hi Cowtowncreative, 

    I'm so sorry for my mistake. 

    I gave you the wrong email so I didn't receive any invitation. 

    Could you invite me via email: [email protected], please?

    Once again, I'm so sorry for this problem. 


  • cowtowncreative replied
    June 15, 2022 at 3:23pm

    Sent again. Hopefully you can do this quickly. Waiting days for resolution while our site is live is not ideal at all.

  •  231
    Shopify Team replied
    June 16, 2022 at 4:10am

    Hi cowtowncreative, 

    I have fixed these bugs. Please check it again.

    If it has any problems, please let me know.