Okay
  Public Ticket #3075662
Theme is not working properly
Closed

Comments

  • ChMominIjaz started the conversation

    Hi, I have purchased Lusion theme last month. I tried everything to import the demo but I am unable to achieve that. After that I started building my website from scratch but guess what when I try to display products on homepage the page breaks down and nothing is working. Can you please look at the issue I am facing and fix it. Login details are mentioned below: 


    URL: https://thecloestore.com/wp-admin 

    Username: admin

    Password: admin123_786()

    Attached files:  Screenshot (7).png

  •  603
    WordPress replied

    give us your hosting information and we will install theme for you.


  • ChMominIjaz replied

    https://thecloestore.com/wp-admin 

    Username: admin

    Password: admin123_786()

  • ChMominIjaz replied

    https://lusion.arrowtheme.com/home-minimalist/ 

    I want to look my website like this. Simple 

  •  603
    WordPress replied

    Hello,

    Give us your hosting information, not admin wp information. Then we will install our theme for you.

    Warning: Please backup your site and when we install theme, everything will be removed.


  • ChMominIjaz replied

    Namecheap URL: https://www.namecheap.com/myaccount/login/

    Username: MominIjaz

    Password: b521c3da8c_786()

    ** Code will be send to my this gmail account you can verify that code to enter into hosting dashboard. 

    Gmail: [email protected]

    Password: 03000855177


    No need to worry about website data just make my website work exactly like DEMO Version I will add all my products after that. 

  •  603
    WordPress replied

    Please give us code sent your email


  •  603
    WordPress replied

    Or code sent to your phone, please.


  • ChMominIjaz replied

    Look this code expires after 30 minutes. Either you can tell me you support email address so I can add you in my Hosting account as admin and you can make changes as you like or the other option is give me any Whatsapp No. or Email address on which I can communicate with your support team and send the code within 30 minutes, So it will not get expired. 

    Attached files:  Screenshot (10).png

  • ChMominIjaz replied

    Email: [email protected] 

    Will this email address works for you? If, Yes than please communicate through this email address. I will provide ou code within Timelimit

  •  603
    WordPress replied

    Please set email: [email protected]


  • ChMominIjaz replied

    Ahhh, I am sorry Namecheap Hosting doesn't allow to share Access of Hosting Account. I think we just have one option left and that is we setup a same time in which you send the Code to me and I will send it back to you through Email. Is is possiable for you? If Yes, Than what time suits you to do this activity. 

  • ChMominIjaz replied

    I have also send Email to you. Please check your Inbox. Thanks 

  • ChMominIjaz replied

    I have also send HANGOUT Chat request to you. Please accept that. 

    Attached files:  Screenshot (11).png

  •  603
    WordPress replied

    Hello,

    We installed home minimalist for you. Please check again.

    Thank you for your purchased. Please change rating star 1 to 5. We are very appreciated of that.

    Admin information: https://thecloestore.com/wp-admin - admin/Admin$123


  • ChMominIjaz replied

    Ohhh Man you did a great job. Thanku Very Much. I will definitely change the rating and review. 

  • ChMominIjaz replied

    I have given you 5 Star Rating with a positive review. But I don't know how to change the public Comment, you can delete that comment. 

  •  603
    WordPress replied

    Thank you!

    If you have any problems, please let us know.


  • ChMominIjaz replied

    Sure

  • ChMominIjaz replied

    Hi, I am still facing problem in theme. We cannot click on any product from Homepage or Shop page. If I try to open product using the Direct Product URL then again the complete page breaks. 

    Product Slugs are also not working correctly. Please check again. 

    Attached files:  Screenshot (16).png
      Screenshot (17).png

  •  603
    WordPress replied

    Hello,

    Just add your purchase code in Setting -> Activate Theme then everything working fine.


  • ChMominIjaz replied

    I am trying to activate my theme but it is not working. I added the Key multiple times. It show me theme is active and once I refresh it again show message to activate the theme. I am sending the File of Key to you please check. Thanks

    Attached files:  68514314-lusion-multipurpose-ecommerce-wordpress-theme-license.txt

  • ChMominIjaz replied

    You can see in this screenshot that I have put the Theme key and it is showing me Theme is active. 

    Attached files:  Screenshot (18).png

  • ChMominIjaz replied

    Okay it starts working now. 

  •  603
    WordPress replied

    Hello,

    Is everything ok? Is there any problem?