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  Public Ticket #3090464
Changes on Simple Product Block not being reflected
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  •  1
    Guilherme started the conversation

    Hello!

    I'm trying to edit my home page to make it look like the demos (Metro example). I'm using the front-end builder and followed all the necessary steps such as creating and configuring the CMS Page Builder Account, importing the Home Page demo xml, etc. However, some changes aren't being reflected at all, more specifically on "Single Product" block.

    • Changes on "Static Content" block types are being normally reflected.
    • Changes on "Category Products" block are also being reflected.
    • I tried to use different products on different Single Product Blocks and even when I try to use the same items that are being correctly displayed on "Category Products" block, they don't show up on Single Product Blocks.
    • I guess the code on "Embed Code" tab is being correctly generated due to the fact that "product_id" parameter is chaging accordingly to the product id selected on "Product Config" tab. 
    • There's an "always on" loading icon on "Embed Code" tab. In fact, this icon is present on every Catalog block type I tried to use. Despite that, as I said, "Category Products" block is working but Single Product Block don't. I attached an image showing this.
    • Yes, I tried to clean/flush cache
    • Yes, I remembered to hit "publish"

    Below are some info on my setup:

    • Magento 2.4.3-p1
    • Cloudways Hosting
    • Full Page Cache is disabled
    • Server side cache is disabled
    • Cloudflare cache is temporarily disabled
    • Deploy-mode is on "default"

    Could you guys take a look on that please?

    Thanks in advance!

    Attached files:  Single Product Block.jpg

  • [deleted] replied

    Hi guilhermemenezeseng

    I'm so sorry for the late reply. Could you please give us your site info (admin url, admin account, ftp access details) so that we can deeper check?

  •   Guilherme replied privately
  •   [deleted] replied privately
  •   Guilherme replied privately
  •  1
    Guilherme replied

    Hi Danny. 

    Any updates on the subject?

    Thank you!

  • [deleted] replied

    Hi guilhermemenezeseng

    I fixed issue of simple product block. Please help me check it. Thanks a lot

    2673558296.png


  •  1
    Guilherme replied

    Hi Danny,

    I've tested here and everything seems to be working now.

    Could you please tell me what was the problem so I (or someone else following this topic) can fix it in case of facing it in again in the future?

    You can close the ticket.

    Thank you!

  • [deleted] replied

    Hi Guilherme

    The problem is our code error. We will create a patch for this. 

    Thanks a lot!