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  Public Ticket #3092496
setup upgrade is not working
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Comments

  • jayanthi started the conversation

    Hello,

    We have installed/ Upgraded MGS theme in Magento 2.4.4 . During the setup upgrade getting the below error (attached screenshot & added error link).

    https://tinyurl.com/2yv2l9ge

    Please check this and let us know the fix ASAP. If needed, We can connect via Teamviewer.

    Thanks. 

  • [deleted] replied

    Hi jayanthi OX

    Can you send me ssh account and admin account to check your issue?

  •   jayanthi replied privately
  • jayanthi replied

    Hello Danny,

    Right now, All the modules under "MGS_" are disabled. Please enable it before checking them. 

    Thank you.

  • jayanthi replied

    Hello,

    Any update on this issue? We are waiting for the live deployment. Please check and let us know ASAP. 

    Thank you.

  • jayanthi replied

    Hello,

    Hope you are doing Good!  

    Any update on this issue? Please let us know. 

    Thank you.

  • [deleted] replied

    Hi jayanthi OX

    I'm so sorry for late reply. Did you install/upgrade with claue version 1 or 2 of our theme?

  • jayanthi replied

    Hello Danny,

    We installed Version2. 

  • [deleted] replied

    Hi

    Command setup upgrade was working.

    2930232581.png


  • jayanthi replied

    Hello,

    Right now, All the modules under "MGS_" are disabled. Please enable it before checking them. 

  • [deleted] replied

    Hi jayanthi

    I ran command with no errors.

    3193085984.png


  • jayanthi replied

    Hello Danny,

    We can see the Portfolio module removed from the server. We need this module as well. 


  •   jayanthi replied privately
  • jayanthi replied

    Hello Danny,

    Any update on this issue? Please let us know. 

    Thanks.

  • [deleted] replied

    Hi

    I imported home page on your site. Can you send me access connect your database?

    3351473549.png
  •   jayanthi replied privately
  • jayanthi replied

    Hello Danny,

    Any update from your side? Please let us know. 


    Thanks. 


  • jayanthi replied

    Hello Danny,

    Any update from your side? Please let us know. 

    Thanks. 

  • [deleted] replied

    Hi

    Can you send me Cpanel of your site? I need to check database use phpmyadmin.

  • jayanthi replied

    Hello,

    Please share your IP address. We need to whitelist your IP for access PHPMyAdmin. 

    Thanks. 

  • [deleted] replied

    Hi

    Please add my Ip : 222.254.34.188

    Thanks

  • jayanthi replied

    Hello,

    IP added, You  can able to connect with the mysql workbench.

    Thanks.

  • jayanthi replied

    Hello Danny, 

    We don't have Cpanel access to share with you. Is this possible to connect with our system via Teamviewer? If yes, Please let me know your available time.

    Thanks.  


  •   jayanthi replied privately
  • [deleted] replied

    Hi jayanthi

    I ran command upgrade done.

    3035803762.png


  •   jayanthi replied privately
  •   jayanthi replied privately
  • jayanthi replied

    Hello Danny,

    Any update on the issues, please let us know.


    Thanks.


  • [deleted] replied

    Hi

    Did you use old database to install on staing? Don't upgrade calue version 1 to calue version 2.

  • jayanthi replied

    Hello Danny,

    Yes, We used the same old(live) database, as we need all the existing data in the database. 

    For upgrading theme -  After upgrading into Magento2.4.4 we are getting a deprecated issue in the 'calue version 1'  theme as we followed your document.

    If we don't use calue version2 then any updated version with calue1 with Magento 2.4.4 compatibility? 

    Is this your theme compatibility with Magento 2.4.4? Please let us know. So that we can take action based on this. For this theme issue, we are waiting from Jul27.  I hope you can understand. 

    Thanks.

  • jayanthi replied

    Hello Danny,

    Any update on this?


    Thanks. 


  • [deleted] replied

    Hi 

    You don't use database claue1 applied to claue2 because it contains many old tables that have been created and the attribute is no longer used on calue2 causing a lot of errors. You should just export all the products in calue1 and import them into calue2.

  • jayanthi replied

    Hello,

    we have upgraded the MGS_Claue theme to 2.1.9, We still get issues during deployment commands as deprecation error. Can you kindly fix these issues

    2522308676.png
  • [deleted] replied

    Command setup upgrade was successful.

    1051395772.png


  • jayanthi replied

    Hello, 

    We are still getting the issue in the server but we get different error during di:compile.

    9146887221.png


  • jayanthi replied

    Hello Danny,

    Any update on this issue?


    Thanks.


  • [deleted] replied

    I fixed.

    2988286565.png

  • jayanthi replied

    Hello Danny,

    Now all the magento commands are running properly but still getting issues in frontend and admin interface, Can you please check it.

    Home Page

    2635632079.png

    Catalog Page

    https://f14fc1b258.nxcli.net/wire-shelving-posts/full-length-poles.html

    6662828203.png



    While editing the category.

    Please check it and let us know.

    Thanks