Okay
  Public Ticket #3162700
Templates
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  • robendersby started the conversation

    Hi Danny - Sorry I am not happy, there are so many errors with this product. I think it is not properly installed.

    First, got to edit a block on the homepage. No visual editor appears, and there is an error when saving any block.

    There is an error with templates, both category and product. I should be able to edit these from the online editor.  I attach screen shots. You can see there are meant to be many to choose from here - mouse over "product detail layout". 

    https://claue.arrowtheme.com/en/jean-lion-king-black-claue-fashion.html

    In Magento admin there are just the standard templates, no custom tabs,  image or other layout options. 

    The same problem for categories - I want a single column but cannot change the layout. There is nothing to edit from the front end, please try.  See if you can get rid of the 2nd column or the contents of it - It should not have a colour selector, compare products or wishlist.

    https://prudenceplum.com/t-shirts.html

    Thanks,

    Rob

    Attached files:  edit product templates.jpg
      template selector.jpg

  • [deleted] replied

    Hi,

    1. Issue: "First, got to edit a block on the homepage. No visual editor appears, and there is an error when saving any block."

    => I fixed.

    2. Issue: "There is an error with templates, both category and product. I should be able to edit these from the online editor.  I attach screen shots. You can see there are meant to be many to choose from here - mouse over "product detail layout". "

    => You don't edit from the online editor. You only edit them in admin.

    https://themes.magesolution.com/claue/docs/v2/

    3. "The same problem for categories - I want a single column but cannot change the layout. There is nothing to edit from the front end, please try.  See if you can get rid of the 2nd column or the contents of it - It should not have a colour selector, compare products or wishlist."

    I have changed one column category page. You need to research our configuration.

    3633381570.png


  • robendersby replied

    Thanks again for your help Danny. There's still the product details that is broken. It should have tabs for "more information" and custom blocks. Please see screenshots of the demo and my page. Also on my page the "long description" field is outside of the container. Tabs is not working.

    Rob

    Attached files:  product-details-bad.jpg
      product-details-good.jpg

  • [deleted] replied

    You need to set Layout : No layout update in configuration.

    9832632076.png

    5890687836.png
  • robendersby replied

    Thanks but when I switched reviews off then edited a tab the details template broke. Sorry to keep troubling you!

    Rob

    https://prudenceplum.com/banksy-out-of-bed-t-shirt.html

  • [deleted] replied

    I fixed the problem.

    8649641775.png
  • robendersby replied

    Many thanks! :-)