Some of our purchasers have experienced a very annoying problem when paying:
Basically you must first complete the entry fields in the left column and then you can proceed with the payment on the right. All correct so far. If by mistake a customer first tries to pay or forgets a field on the left if they try to pay with paypal the warning pops up at the top telling them to complete the mandatory data before payment, but when they try to pay by card the credit card data entry fields are not enabled, with no warning, they simply do not work. It would be helpful to get an alert that prompts the user to check and complete all the data on the left, don't you think? Just as is the case with paypal. Can you help me with this?
If you need a video I can provide it. Thank you very much
Sorry today and tomorrow I will be hospitalised for an operation, can I ask you at the moment to stop your work and we will resume it next Monday? Sorry but if there are any problems I won't be able to intervene and ecommerce has to work these days.
Good evening, I apologize, it took me a long time to catch up, but it all worked out in the end! I am now, finally, operational again! Can we resume this task?
Hi, if you want I would have created a test environment (clone) where you can disable plugins and do all the testing but unfortunately I don't have a second license to put in, can you work on it anyway?
Hi guys,
Some of our purchasers have experienced a very annoying problem when paying:
Basically you must first complete the entry fields in the left column and then you can proceed with the payment on the right. All correct so far.
If by mistake a customer first tries to pay or forgets a field on the left if they try to pay with paypal the warning pops up at the top telling them to complete the mandatory data before payment, but when they try to pay by card the credit card data entry fields are not enabled, with no warning, they simply do not work.
It would be helpful to get an alert that prompts the user to check and complete all the data on the left, don't you think? Just as is the case with paypal. Can you help me with this?
If you need a video I can provide it. Thank you very much
Hi,
Yes, please send us a video, our developer can view it and fix it faster.
Okay, I tried to make a video, I apologize for my bad English, I tried to explain click here for video
Thank you
Thank you, our developer will check it now. Please send us the admin WordPress account to our team check and fix it.
Thank you, our developer will check and feedback for you as soon as possible.
Can you send us the FTP account to debug?
Thank you, our developer is checking your website.
Can I disable some plugin on your site to check?
Sorry today and tomorrow I will be hospitalised for an operation, can I ask you at the moment to stop your work and we will resume it next Monday?
Sorry but if there are any problems I won't be able to intervene and ecommerce has to work these days.
thank you so much
Yes, we will stop the work until next Monday. Wish you recover soon.
Good evening, I apologize, it took me a long time to catch up, but it all worked out in the end! I am now, finally, operational again!
Can we resume this task?
Hi,
Yes, of course, we will continue to support you.
Best regards,
Customer Support Team.
Hi, if you want I would have created a test environment (clone) where you can disable plugins and do all the testing but unfortunately I don't have a second license to put in, can you work on it anyway?
https://test.anticachiti.it/
user: Kiwibit
Psw: 64&gAKU7Vh
FTP: ftp.cluster026.hosting.ovh.net
Utente: kplannerdq-gloria
Pwd: Kiwi2018
folder: test.anticachiti.it
Our developer fixed it. Please check again.
hello! did you do it directly on shop.anticachiti.it? or on test?
Yes, we fix it on shop.anticachiti.it
Great, I looked now that the fields are always active
Thank you
So happy to hear that your problem was resolved. I hope you love our theme.
Because your issue is no more. I will close this topic now.