Okay
  Public Ticket #3249674
Cumulative Layout Shift (CLS) issue with performance of website
Closed

Comments

  •  1
    satyajitgaikwad started the conversation

    Hi.

    I've been facing CLS issue which is affecting the performance score of the website significantly. Kindly help me optimize it to improve the load time of my website.

    Thanks.

  •  231
    Shopify Team replied

    Hi, satyajitgaikwad

    You can invite me to become a staff member, or you can send an invitation to become a collaborator, and I will try to optimize your website .
    Thank you for trusting and using our products

    Best Regards,
    AHT Shopify Team


  •  1
    satyajitgaikwad replied

    Hi,

    I have sent an invite to [email protected].

    Thank you!

  •  231
    Shopify Team replied

    Thank satyajitgaikwad,
    We have received your invitation, please backup your theme, we will start processing and report back to you when everything is done

    Best Regards,
    AHT Shopify Team


  •  1
    satyajitgaikwad replied

    Hi,

    I've just made a copy of the theme. You can start working on it.

    Thank you for your quick response.

  •  1
    satyajitgaikwad replied

    Hi,

    Any update on this?

    Also, there is another issue - on mobile devices, when the user adds a product to the cart and clicks on continue shopping, the cart doesn't get updated until the page is refreshed. The cart shows empty when the user clicks on the cart button.

    Kindly help me get through this.

    Thank you!

  •  231
    Shopify Team replied

    Hi, satyajitgaikwad
    Due to force majeure, we no longer own the email [email protected], so we cannot accept your invitation, we have just sent you an invitation to visit. store by email: [email protected], please agree so we can process it for you.

    Best Regards,
    AHT Shopify Team


  •  1
    satyajitgaikwad replied

    Hi,

    I've accepted the request. Kindly check.

    Thanks.

  •  1
    satyajitgaikwad replied

    Hi,

    Any update?

  •  1
    satyajitgaikwad replied

    Hi,

    Can you please help me with this?

    Regards,
    Satyajit.

  •  231
    Shopify Team replied

    Hi, we've seen some issues with your website
    when analyzed by Google PageSpeed Insights. Your problem is mainly related to images, js and css. don't worry, it's not a big deal, I can help you, I can't promise you a specific score, but I will try to get your Google PageSpeed Insights score as big as possible, I just send you a new request, after the old invitation has expired, we will process it within 2 days from the time you accept our invitation
    Best Regards,
    AHT Developer


  •  1
    satyajitgaikwad replied

    Hi,

    I've accepted your invitation. Kindly take a look and do the needful.

    Thanks.

  •  1
    satyajitgaikwad replied

    Hi,

    Any update on this? Kindly help.

    Thanks.

  •  231
    Shopify Team replied

    Hi, satyajitgaikwad

    we have solved in theme called: optimize-Lusion 2.1.1, the scores have been improved, but the picture problem needs to be solved, please use the images, which fit the frame you need to display , the images you are using are too large
    https://prnt.sc/b7YpUI_HFgXE

    Best Regards,
    AHT Developer


  •  1
    satyajitgaikwad replied

    Hi,

    Thank you for your kind assistance.

    Can you please guide me further about the image size? What will be the best resolution of the image in order to get rid of this issue?

    Regards,
    Satyajit.

  •  1
    satyajitgaikwad replied

    Hi,

    The slideshow appears to be broken since the last change you made. Can you please help me with this?

    I will resize the images but I'm unable to fix the broken slideshow layout.

    Thanks in advance.

    7653929211.png
  •  231
    Shopify Team replied

    Hi, satyajitgaikwad 
    We will process the slider for you, please wait a moment
    Thanks,

    AHT Team