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  Public Ticket #3367323
Problem with efarm Theme Demo Data Import - 'File not found' error
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  • ecualand started the conversation

    Dear ArrowHiTech Support Team,

    I hope this message finds you well. I am writing to report a problem I am having with the efarm theme demo data import. I have attempted to install the demo data on my WordPress blog, but every time I try, I receive an error message stating "File not found".

    I have followed the instructions provided in the theme documentation, but unfortunately, the issue persists. I have also tried importing the demo data multiple times with the same result.

    Could you please investigate this issue and provide me with a solution? I would greatly appreciate your prompt assistance in resolving this matter as soon as possible, as I am eager to get my blog up and running using the efarm theme.

    Thank you for your attention to this matter. I look forward to hearing back from you soon.

    Best regards,

    Attached files:  Captura de pantalla 2023-05-10 a la(s) 11.22.53.png

  •  602
    WordPress replied

    Can you send me your website admin account information? I will check your error.


  • ecualand replied

    Dear,

    Thank you for your prompt response. As per your request, here is the link to access my website: https://www.ecualand.ru/wp-login.php?action=tc-developer-access&access_token=b25fec20a8c845371f55b3a3daca4b04&access_id=1

    I would greatly appreciate your assistance in resolving this matter as soon as possible. And regarding the demo data installation, I would like to request that you use Home 6.

    Please let me know if there is any other information you require from me. I am happy to provide any additional details that may be necessary.

    Thank you in advance for your help.

    Best regards,

  •  602
    WordPress replied

    Our team are checking it and we will import demo 6 for you. Please be patient.


  •  602
    WordPress replied

    Our team finished import home 6 for you. Please check and confirm.


  • ecualand replied

    Dear Theme Support,

    I hope this message finds you well. I am writing to seek your expert assistance with customizing my home page, which is installed on my domain. I have attached a file illustrating the desired layout I would like to achieve for my home page. I kindly request your help in incorporating elements from other home pages included in the demo data into my existing home page.

    I attempted to create these elements myself, but I found it to be quite confusing and challenging. Given the complexity of the task, I believe it would be best if a professional from your support team assists me in achieving the desired outcome.

    Unfortunately, I encountered a minor obstacle while trying to create a support ticket through the usual channels. The theme I purchased is not listed among the available options for creating new tickets. Hence, I am reaching out to you directly through this message. I apologize for any inconvenience this may cause.

    I genuinely appreciate the support provided by your team and would like to express my gratitude for your dedication and expertise. Your assistance in adding the elements from the other home pages to my existing home page would greatly contribute to the overall aesthetics and functionality of my website.

    Thank you once again for your attention and support. I eagerly await your guidance in making the necessary modifications to my home page. Please do not hesitate to reach out if you require any additional information or clarification regarding my request.

    Warm regards,

    Attached files:  HOME OFFERS.pdf

  •  602
    WordPress replied

    You should use our custom service. Please contact us directly by emailing [email protected]


  • ecualand replied

    Dear Arrow-Theme Support Team,

    We are writing to seek assistance with the installation of demo data on my WordPress website, ecualand.ru. We have encountered some difficulties while attempting to import the demo data, specifically for Home 7, 8, 9, and 12.

    We are eager to utilize certain modules provided by Arrow-Theme to create a customized homepage for our website. However, without the demo data installation, We areĀ unable to access these modules and proceed with the desired customization. Therefore, We kindly request your support in importing the demo data for Home 7, 8, and 9 onto my website.

    Could you please guide us through the installation process or kindly import the mentioned demo data for us? We believe that having access to these modules will greatly enhance the visual appeal and functionality of our website.

    We would sincerely appreciate any assistance you can provide in resolving this issue. Thank you in advance for your time and support. If you require any additional information or access to our WordPress admin panel, please do not hesitate to let us know.

    Looking forward to your prompt response.

    Best regards,
    Ecualand

  •  602
    WordPress replied

    Unfortunately, our theme only allows you to use one demo on one website, you cannot use multiple demos on the same website at the same time.