Just purchased a subscription and was trying to import demo, when activating my purchase code for this domain to turn on install plugin required and import data demo, the error comes out witch basicly sais "maybe the connection is not availible"
Сould you please halp me to solve that issue. Everthing else is working, other WP themes are working as well.
We have checked and found that your site is suffering from an SSL error https://prnt.sc/ZCwgZQ4IOXdH, this error is not able to load JS correctly, please fix it and check again.
Hi!
Just purchased a subscription and was trying to import demo, when activating my purchase code for this domain to turn on install plugin required and import data demo, the error comes out witch basicly sais "maybe the connection is not availible"
Сould you please halp me to solve that issue. Everthing else is working, other WP themes are working as well.
Kind regards,
Nikita
Attached files: Снимок.PNG
Hi,
Can you send us the admin wordpress account to check?
Thanks
Can you send me your website URL? I don't know this.
I can't login with your account https://prnt.sc/bD7kVeVRNzku
Please check it for me.
I assigned this issue to our developer and will give you a solution asap.
Can you send me your FTP account? We need it to check the source code. Thanks!
Can you send me the hostname of your server? To connect, we need the hostname, username, and password
We can't connect to your server https://prnt.sc/pRSfzUlitKvF
Please check it for me.
We have checked and found that your site is suffering from an SSL error https://prnt.sc/ZCwgZQ4IOXdH, this error is not able to load JS correctly, please fix it and check again.
You can read more about it here https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/
Yes, please solve the SSL issue and check again.