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  Public Ticket #3430395
Purchase code is not working
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Comments

  • Rahul started the conversation

    I have deactivated my theme temporarily due to technical issues. However, upon reactivating the theme, the purchase code is no longer working. I kindly request assistance in resolving this matter promptly. Thank you. 

    Attached files:  Screenshot (8).png

  •  597
    WordPress replied

    We have reset your license. Please check it again.


  • Rahul replied

    I have downgraded this theme to a lower version because we face bugs when I update this. It makes the layout very bad and loads more times, we did not get proper page content. Can you please check from your side? 

  •  597
    WordPress replied

    Please update the theme to the latest version, then we will check for errors after updating for you.


  • Rahul replied

    Done, Please check

  • Rahul replied

    Right now my website is down, Can you please check? 

  •  597
    WordPress replied

    Our developer is checking, we will wrap it up soon.