Hi There,

My purchase code on envato and
Wordpress configuration is:

    91144fb0-83e1-44df-a2f4-e18e0dd7183a - 13 Oct 2023

    Server Info:                    nginx/1.24.0
    PHP Version:                 8.0.30
    PHP Post Max Size:     32 MB
    PHP Memory Limit:     384 MB
    PHP Time Limit:           300 s
    MySQL Version:            10.5.22
    Max Upload Size:         32 MB
    cURL version:               7.29.0, NSS/3.53.1

    WordPress:  v.6.3.2. &   WooCommerce: v.8.2.1.

1.- When we want to edit the appearance of the Widgets
We see a list of errors in red (attached PNG file):

The "nav_menu" block has been affected by bugs and may not work correctly.
Neither do the following blocks: «recent-posts», «text», «riven_product_widget», «woocommerce_products», «woocommerce_price_filter», «woocommerce_product_categories», «tag_cloud», ... and the Widgets stay blocked as if trying to load information.

How can we fix these errors?

2.- We cannot update these 3 modules either (attached PNG file):

· WPBakery Visual Composer
· Ultimate Addons for Visual Composer
· One Page Navigator for Visual Composer

When you click on update it seems to update, but It does not do so and remains in the current versions.

3.- In which PHP or CSS file can you change the logo that appears in the mobile version? Currently the main logo appears but deformed in their original proportions. (attached PNG file)

Anyone there?

Hi, can anyone help us? Please

Hi There,

We are still in the same situation, we cannot update the following
modules to their latest versions:

2.- We cannot update these 3 modules either (attached PNG file Error-Dont-Update-Modules-Riven.png ):

• WPBakery Visual Composer (Now v.7.0.) (New v.7.1)
• Ultimate Addons for Visual Composer
• One Page Navigator for Visual Composer

When you click on update it seems to update, but It does
not do so and remains in the current versions.
What is the solution to the problem?

Kind Regards

Hi,

I would appreciate it if you would send me the example files "functions.php" and "style.css" by e-mail to: [email protected] so I can upload them to the /riven-child/ directory of my Web Site.

Thanks in advanced :)

Hi,

Well, we sent the code for the two child-them files on October 18. Can you investigate if it is correct with the code that we pasted on the Ticket? Unfortunately the first time we sent our administrator account our website was hacked :(

Can you help us?

Thanks :)

Hi,

Can we send you the administrator account login directly to your email or email account? We prefer a more confidential and secure channel.

Thanks in advanced

Hi Daisy,

We have just sent you an email with the access information.

Kind Regards

It's been more than three weeks since we requested your help and we still don't have a real solution to our problem.
What is the reason for this huge delay?
This issue makes us reconsider changing Themes provider :(

Hi Daisy,

We still have not resolved why the following modules cannot be updated having
purchased the corresponding one-year license.

1.- We cannot update these 3 modules either:

• WPBakery Visual Composer (we have updated it manually)
• Ultimate Addons for Visual Composer 
• One Page Navigator for Visual Composer

When you click on update it seems to update, but It does not do so
and remains in the current versions.

2.- How can we modify the CSS to eliminate the underlining that appears
in the price of discounted products? We have tried it with the following CSS without success
(We have attached an image capture):

   .price ins span.woocommerce-Price-amount.amount bdi {
      text-decoration: none !important;
   }

Kind Regards

Hellooooo  Daisy,

I do not know what the reason for the lack of response to our technical consultation tickets will be. I don't know if all the developers are on holidays, but after almost a month without a response I think you should consider giving us solutions to the technical issues we raise, because the level of technical support is becoming very low. :(

Is there anyone in support who can help us resolve our issues with your Theme?

Thanks in advanced

Hi Daisy,

We accept the apology and I hope you are feeling better :)

But with point 1 we still cannot update the WPBakery Visual Composer
plugin to the latest version 7.2. (capture attached)

And in point 2 the underlined style of the price still appears on the pages:
"Shop" and "Product Sheet" (screenshots attached)

Can you help us solve it?

Happy Weekend :)

Solved. You can close this ticket ;D