I am the web developer for the "Ford Milliner" Shopify store, which is built using the Lusion Shopify theme. You can visit the store here: https://fordmillinery.com.au
I just wanted to follow up on myprevious ticket. It has been 6 days, and I haven't received any response yet. This delay is quite disappointing, as these issues require urgent attention.
I would like to report a couple of issues related to the cart functionality:
**Issue 1: Cart Items Updating**
The problem arises when we have a product with a quantity limit. For example, the product "AKIRA Headband (light blue)" has a maximum quantity of 4 in the admin settings. Currently, when a customer tries to increase the quantity of this product on the cart page, the cart items are updated even after reaching the limit. Ideally, the cart items should not be updated when a product reaches its maximum quantity limit. This issue can be observed in this screenshot
**Issue 2: Cart Drawer Behavior**
When a customer attempts to increase the quantity of the "AKIRA Headband (light blue)" product in the cart drawer, it is not being updated when the limit of 4 is reached. This part is working correctly. However, there is no error message displayed to notify the customer about the limit. This might lead to confusion among customers, as seen in this screenshot. Additionally, the cart drawer takes a few seconds to update after a quantity change.
**Issue 3: Cart Drawer Auto-Update**
Is it possible to implement a feature where the cart drawer is automatically updated without requiring the customer to click on the "UPDATE SHOPPING CART" button? Currently, the cart drawer only updates after clicking the button, as shown in this screenshot.
I understand the importance of addressing these issues promptly to ensure a smooth shopping experience for our customers. Your assistance in resolving these matters would be greatly appreciated.
We will make fixes for your website, but we need access to your website, can you provide us with the "Collaborator request code", we need to check both your settings and your code
Certainly, here's the collaboration code: 4338. Please Note that we appreciate your assistance, but kindly refrain frommaking anychanges to the live store.
Please try to resolve this as soon as possible, as this issue is very urgent and affecting our customers.
I hope you're doing well. I just wanted to follow up on my previous message regarding the collaboration code: 4338.
As mentioned earlier, this issue is quite urgent and is directly impacting our customers. Could you please provide an update on the progress or let us know if there are any additional details you require to resolve this matter promptly?
Your prompt response is greatly appreciated, and we're looking forward to your support in resolving this issue as soon as possible.
1. We will begin processing when you accept the invitation to visit our store. 2. We will only work on 1 copy of the current theme. After the errors are fixed, you can consider publishing them, or making corrections on the main theme.
I accept the invitation to access the store. Please proceed with the necessary work. Kindly inform me of the specific changes you intend to make so that I can keep a record and apply them to the main theme accordingly.
I hope you're doing well. I wanted to follow up on my previous message. Could you please provide an update on the specific changes you intend to make? Your response will help me keep track of the updates and apply them to the main theme.
I would like to kindly follow up on my previous request regarding access to the store. I have accepted the invitation to access the store and would appreciate it if you could proceed with the necessary work.
Your prompt attention to this matter is greatly appreciated.
We confirm that we have access to your store, our developer will start working on a duplicate theme as we discussed, we will update you regularly on the situation as soon as we fix one of the issue
Thank you for the update. It's great to hear that you have access to our store and are ready to start working on the duplicate theme. We look forward to your regular updates and the resolution of the issues.
Regarding the theme, could you please specify which theme you are currently working on? Additionally, After resolving this, please send a list of changes that you've made to address the issue.
I raised this issue a week ago, and I haven't received any solution or a reply. I must express my frustration with the lack of support from your team. This extended delay is causing significant inconvenience, and I kindly request immediate attention and resolution to the matter.
Hi Pratik, Our technical department is working on your issue, please wait patiently, as we mentioned in previous tickets, we will update after one of the issues is resolved
Thank you for the update. I understand and will wait patiently for your technical department to work on the issue. Your regular updates are greatly appreciated, and I look forward to hearing from you after the issue is resolved.
Hello, I would like to agree with you on the plan before handling, the issues will be handled as follows - Automatically update shopping cart - Edit so that customers cannot choose more than the available quantity Similar to how one of our new products works: https://storepify.thimpress.com/ - Expected completion: November 8, 2023 - Processing on theme: "Clone By AHT AHT Dev"
Thank you for sharing the plan. Yes, these are the issues. Additionally, I've noticed one more issue related to the browsing back functionality. I've also mentioned this issue in the ticket, which you can find here: Issue Description. I kindly request that you prioritize working on this issue first.
Another issue I'm facing during searching for our brand name on google. The issue is the search result show missing translation error, which you can see below attachment.
I'm following up on the issue fixes, and I'm growing increasingly frustrated. It's been 15 days without a single solution, which is very disappointing given the poor support service provided. I urgently need to know about the progress and when these issues will be resolved.
I'm following up on the issue fixes, and I'm growing increasingly frustrated. It's been a month without a solution, which is very disappointing given the poor support service provided. I urgently need to know about the progress and when these issues will be resolved.
I'm following up on the issue fixes, and I'm growing increasingly frustrated. It's been a month without a solution, which is very disappointing given the poor support service provided. I urgently need to know about the progress and when these issues will be resolved.
Please enable two-factor authentication. I noticed that the error on the cart page has been fixed, but there are still a couple of issues remaining. Please check my previous message to identify the priority issue, and I kindly request you to start working on that first.
I've been trying to reach out for the past 2 months, and over the last week, there has been no response. I've shared my issue for the last 3 months, and disappointingly, there's been no resolution. Did you even see my messages yet? This prolonged lack of communication and assistance is incredibly frustrating, and the overall process has been disappointingly poor.
problems resolved - prevent adding quantities larger than the maximum allowed quantity of the product - Notification when product reaches maximum limit - I see that the cart was updated when you changed the quantity Please check again Thanks, AHT Team
The 'prevent adding quantities larger than the maximum allowed quantity' feature is working, can we extend it to the cart drawer?
Cart page updates well, but can we auto-update the cart drawer without requiring a click on 'Update Shopping Cart' each time.
Priority: 'Browsing back' issue , as mentioned in previous communications. when navigating back from a product to the collection page, the page jumps to the footer. The ideal behavior would be to return to the specific product position clicked previously. Please check the browsing back issue in this theme: Theme Link.
Your attention to these matters is greatly appreciated.
1. This function is also working on the cart drawer, you cannot add a quantity larger than the available quantity of the product 2. I don't understand what you mean by this part, I checked on the theme, when I clicked on the (+) or (-) icon, your shopping cart was automatically updated, you can see the photo here: https://prnt.sc/P4YIdbKHfbDp, We need to understand your wishes 3. Currently we have tested and have not encountered this error on real devices, the video you sent us is "a browser emulation mode" not a real device, we will follow up added with other real devices
It's been 3 months since I submitted a support ticket to the theme developer, and the complete absence of any response is beyond frustrating. The lack of acknowledgment and resolution to my queries reflects very poorly on the support provided by the Lusion theme. Despite repeatedly highlighting the urgency of my issue, there seems to be no sense of priority in addressing it.
Considering the significant amount of time that has passed without a solution, I'm left with no choice but to consider alternatives and potentially switch to a different theme. It's disheartening to experience such a prolonged period of unresponsiveness, especially when dealing with what I've communicated as a priority issue.
This ongoing issue not only makes me frustrated but also makes it difficult for me to use and manage the theme effectively. Please provide a solution as soon as possible; otherwise, I'll have to consider switching to a different theme.
Hello,
I am the web developer for the "Ford Milliner" Shopify store, which is built using the Lusion Shopify theme. You can visit the store here: https://fordmillinery.com.au
I just wanted to follow up on myprevious ticket. It has been 6 days, and I haven't received any response yet. This delay is quite disappointing, as these issues require urgent attention.
I would like to report a couple of issues related to the cart functionality:
**Issue 1: Cart Items Updating**
The problem arises when we have a product with a quantity limit. For example, the product "AKIRA Headband (light blue)" has a maximum quantity of 4 in the admin settings. Currently, when a customer tries to increase the quantity of this product on the cart page, the cart items are updated even after reaching the limit. Ideally, the cart items should not be updated when a product reaches its maximum quantity limit. This issue can be observed in this screenshot
**Issue 2: Cart Drawer Behavior**
When a customer attempts to increase the quantity of the "AKIRA Headband (light blue)" product in the cart drawer, it is not being updated when the limit of 4 is reached. This part is working correctly. However, there is no error message displayed to notify the customer about the limit. This might lead to confusion among customers, as seen in this screenshot. Additionally, the cart drawer takes a few seconds to update after a quantity change.
**Issue 3: Cart Drawer Auto-Update**
Is it possible to implement a feature where the cart drawer is automatically updated without requiring the customer to click on the "UPDATE SHOPPING CART" button? Currently, the cart drawer only updates after clicking the button, as shown in this screenshot.
I understand the importance of addressing these issues promptly to ensure a smooth shopping experience for our customers. Your assistance in resolving these matters would be greatly appreciated.
Thank you for your attention to this matter.
Sincerely,
Web Developer, For Milliner Shopify Store
Attached files: cart-item-updating.png
cart-drawer-behaviour.png
update-shopping-cart.png
Hi Pratik ,
We will make fixes for your website, but we need access to your website, can you provide us with the "Collaborator request code", we need to check both your settings and your code
Thanks,
AHT Team
Hi AHT Team,
Certainly, here's the collaboration code: 4338.
Please Note that we appreciate your assistance, but kindly refrain from making any changes to the live store.
Please try to resolve this as soon as possible, as this issue is very urgent and affecting our customers.
Best regards,
Pratik
Hi AHT Team,
I hope you're doing well. I just wanted to follow up on my previous message regarding the collaboration code: 4338.
As mentioned earlier, this issue is quite urgent and is directly impacting our customers. Could you please provide an update on the progress or let us know if there are any additional details you require to resolve this matter promptly?
Your prompt response is greatly appreciated, and we're looking forward to your support in resolving this issue as soon as possible.
Best regards,
Pratik
Hi Pratik,
Thank you, for trusting us.
1. We will begin processing when you accept the invitation to visit our store.
2. We will only work on 1 copy of the current theme. After the errors are fixed, you can consider publishing them, or making corrections on the main theme.
AHT Team
Hello,
Thank you for your prompt response.
I accept the invitation to access the store. Please proceed with the necessary work.
Kindly inform me of the specific changes you intend to make so that I can keep a record and apply them to the main theme accordingly.
Best regards,
Pratik
Hello,
I hope you're doing well. I wanted to follow up on my previous message. Could you please provide an update on the specific changes you intend to make? Your response will help me keep track of the updates and apply them to the main theme.
Thank you for your assistance.
Best regards,
Pratik
Please check again, we still do not have access to your website, if not, please export the theme you are using, send it to us, thanks
AHT Team
Hello,
AHT Team
Thank you for your prompt response.
Could you please check again? I have accepted the invitation to access the store. Please proceed with the necessary work.
Best regards,
Pratik
Hello AHT Team,
I hope this message finds you well.
I would like to kindly follow up on my previous request regarding access to the store. I have accepted the invitation to access the store and would appreciate it if you could proceed with the necessary work.
Your prompt attention to this matter is greatly appreciated.
Best regards, Pratik
Thank you Pratik,
We confirm that we have access to your store, our developer will start working on a duplicate theme as we discussed, we will update you regularly on the situation as soon as we fix one of the issue
AHT Team
Hi,
Thank you for the update. It's great to hear that you have access to our store and are ready to start working on the duplicate theme. We look forward to your regular updates and the resolution of the issues.
Regarding the theme, could you please specify which theme you are currently working on? Additionally, After resolving this, please send a list of changes that you've made to address the issue.
Best regards,
Pratik.
Hi,
I hope this message finds you well. I wanted to follow up on the previous email regarding the upcoming changes.
We're eager to see the progress and receive your regular updates. However, we haven't received any updates or information.
Your prompt response and transparency in this matter are greatly appreciated. We are looking forward to the successful resolution of the issues.
Best regards,
Pratik
Hello,
I raised this issue a week ago, and I haven't received any solution or a reply. I must express my frustration with the lack of support from your team. This extended delay is causing significant inconvenience, and I kindly request immediate attention and resolution to the matter.
Thanks.
Hi Pratik,
Our technical department is working on your issue, please wait patiently, as we mentioned in previous tickets, we will update after one of the issues is resolved
Thanks,
AHT Team
Hello AHT Team,
Thank you for the update. I understand and will wait patiently for your technical department to work on the issue. Your regular updates are greatly appreciated, and I look forward to hearing from you after the issue is resolved.
Best regards,
Pratik
Hello, I would like to agree with you on the plan before handling, the issues will be handled as follows
- Automatically update shopping cart
- Edit so that customers cannot choose more than the available quantity
Similar to how one of our new products works: https://storepify.thimpress.com/
- Expected completion: November 8, 2023
- Processing on theme: "Clone By AHT AHT Dev"
Thanks,
AHT Team
Thank you for sharing the plan. Yes, these are the issues. Additionally, I've noticed one more issue related to the browsing back functionality. I've also mentioned this issue in the ticket, which you can find here: Issue Description.
I kindly request that you prioritize working on this issue first.
Thanks.
Hello,
I wanted to follow up regarding the issue fixes. Have the changes been completed?
Please let me know about the progress.
NOTE: To check Browsing back issue you can check in this theme.
Thank you.
Hello,
Another issue I'm facing during searching for our brand name on google.
The issue is the search result show missing translation error, which you can see below attachment.
Attached files: translation-issue.jpeg
Hello,
I'm following up on the issue fixes, and I'm growing increasingly frustrated. It's been 15 days without a single solution, which is very disappointing given the poor support service provided. I urgently need to know about the progress and when these issues will be resolved.
Thank you.
Hello,
I'm following up on the issue fixes, and I'm growing increasingly frustrated. It's been a month without a solution, which is very disappointing given the poor support service provided. I urgently need to know about the progress and when these issues will be resolved.
Thank you.
Hello,
I'm following up on the issue fixes, and I'm growing increasingly frustrated. It's been a month without a solution, which is very disappointing given the poor support service provided. I urgently need to know about the progress and when these issues will be resolved.
Thank you.
Hi Pratik,
We have replied to you, please check our answer, we have answered the issues in this topic
Thanks,
AHT Team
Hi,
Please enable two-factor authentication. I noticed that the error on the cart page has been fixed, but there are still a couple of issues remaining. Please check my previous message to identify the priority issue, and I kindly request you to start working on that first.
Priority issue
Remaining Issue
Thank you.
Hi,
I've been trying to reach out for the past 2 months, and over the last week, there has been no response. I've shared my issue for the last 3 months, and disappointingly, there's been no resolution. Did you even see my messages yet?
This prolonged lack of communication and assistance is incredibly frustrating, and the overall process has been disappointingly poor.
Hi Pratik
I just updated a patch to your store, you can see it here: https://prnt.sc/imAs7kyyf04e
problems resolved
- prevent adding quantities larger than the maximum allowed quantity of the product
- Notification when product reaches maximum limit
- I see that the cart was updated when you changed the quantity
Please check again
Thanks,
AHT Team
Hi,
Please check the browsing back issue in this theme: Theme Link.
Your attention to these matters is greatly appreciated.
Attached files: browsing-back-issue.mp4
Hello,
I'm following up on the previous message, I urgently need to know about the progress and when these issues will be resolved.
Thank you.
Hi, Pratik
-------
1. This function is also working on the cart drawer, you cannot add a quantity larger than the available quantity of the product
2. I don't understand what you mean by this part, I checked on the theme, when I clicked on the (+) or (-) icon, your shopping cart was automatically updated, you can see the photo here: https://prnt.sc/P4YIdbKHfbDp, We need to understand your wishes
3. Currently we have tested and have not encountered this error on real devices, the video you sent us is "a browser emulation mode" not a real device, we will follow up added with other real devices
Thanks,
AHT TEAM
Hi,
Did you get a chance to look into this? - https://prnt.sc/fLB1nHpU3ugn.
This is the priority; please check this.
Thanks.
It's been 3 months since I submitted a support ticket to the theme developer, and the complete absence of any response is beyond frustrating. The lack of acknowledgment and resolution to my queries reflects very poorly on the support provided by the Lusion theme. Despite repeatedly highlighting the urgency of my issue, there seems to be no sense of priority in addressing it.
Considering the significant amount of time that has passed without a solution, I'm left with no choice but to consider alternatives and potentially switch to a different theme. It's disheartening to experience such a prolonged period of unresponsiveness, especially when dealing with what I've communicated as a priority issue.
This ongoing issue not only makes me frustrated but also makes it difficult for me to use and manage the theme effectively. Please provide a solution as soon as possible; otherwise, I'll have to consider switching to a different theme.