i have tried 3 times ti install the theeme which all goes through great, except when i get the option to load the site, i just get a loading page with a circle of dots going around. and have spoke to my host provider who said this was the error that came up on the first time:
[26-Nov-2023 19:03:44 UTC] PHP Warning: Attempt to read property "before" on array in /home/joniespmsco/public_html/wp-content/themes/helpmate/inc/functions/menus.php on line 412
[26-Nov-2023 19:03:44 UTC] PHP Warning: Attempt to read property "link_before" on array in /home/joniespmsco/public_html/wp-content/themes/helpmate/inc/functions/menus.php on line 415
[26-Nov-2023 19:03:44 UTC] PHP Warning: Attempt to read property "link_after" on array in /home/joniespmsco/public_html/wp-content/themes/helpmate/inc/functions/menus.php on line 415
[26-Nov-2023 19:03:44 UTC] PHP Warning: Attempt to read property "has_children" on array in /home/joniespmsco/public_html/wp-content/themes/helpmate/inc/functions/menus.php on line 416
it is definitely the theme, as all other themes seem to load fine. i have installed this theme after installing wordpress itself and then all recommended plugins for it which al installed fine.
i have tried 3 times ti install the theeme which all goes through great, except when i get the option to load the site, i just get a loading page with a circle of dots going around. and have spoke to my host provider who said this was the error that came up on the first time:
I look forward to your reply
Hi,
Please provide access information so we can check for you.
Thanks.
log in is as follows:
https://joniespms.co.uk/wp-admin
un: wordpress
password 1Wordpress2
it is definitely the theme, as all other themes seem to load fine. i have installed this theme after installing wordpress itself and then all recommended plugins for it which al installed fine.
can you please let em know if you have picked up the details about the login so i know you are looking at it?
Can you send me your FTP account? We need it to check the theme's source code. Thanks!
just created with same credentials but username is [email protected]
also noticed that when i log into the admin side and try to customise, i get the same loading issue
any news?
please check error log file on site as it is showing errors
still looking for a response on this please as i have purchased a theme i cant seem to use
We can't connect to your server with this FTP account https://prnt.sc/jT4GHv9jhqYf
Please check it for me.
log in is as follows:
FTP Username: [email protected]
FTP server: ftp.joniespms.co.uk
FTP & explicit FTPS port: 21
password: 1Wordpress2
We have replied to you on another topic about this issue. So, I will close this topic now.