Is there any phone number I can call or something else I can do to speed up the resolution process ? I need to solve these issues and have the Magento live ASAP.
thanks
PS: also, now the encoding seems to be broken and more elements are not showing
(just in case you found the website down, I am moving it to production because of my client request) (it will be moved from new.intermarble.com to intermarble.com)
Hello,
Any idea of why products don't show up unless you specifically search them?
I already set Anchor to Yes in all categories, reset index, reindex and flush cache.
Hi
This is a category page and there are a lot of products
https://new.intermarble.com/hogar-muebles-y-jardin.html
The products is showing
Yes, but what about captura.PNG (image attached)?
It should show products under the category Baños (/banos.html).
Also, when you go to https://new.intermarble.com/banos.html you get error 404.
(The same happens to other categories such as Cocinas)
I found another error, this could be related (or not).
Look, go to content->design->configuration->edit and you get an error message (screenshot attached)
Hi,
Thanks for your feedback, please show more detail about your issues and provide your site info ( ssh root and ftp access detail ) I will check for you
Best regards!
Update: Urgent: This is how I found the website this morning (screenshot attached). I guessed it was you trying something.
It seems its a permissions issue but I didnt want to interfere with your work so I leave it like that.
Hi
Your site is running again, just run this command;
chmod -R 777 var
Good, what about the other issues of this ticket ?
Is there any phone number I can call or something else I can do to speed up the resolution process ? I need to solve these issues and have the Magento live ASAP.
thanks
PS: also, now the encoding seems to be broken and more elements are not showing
Hi
Please run connect ssh, navigate to magento root and run the following commands:
rm -rf var/*
php bin/magento setup:static-content:deploy en_US es_AR
php bin/magento cache:clean
and try again
Good, that worked. Can we now please go for those 2 issues of this ticket?
https://arrowhitech.ticksy.com/ticket/1417925/#comment-6992418
Here I reupload the 2 screenshots and sum up the problems:
Issue (2) was resolved. Only issue 1 is still pending and urgent:
Hi
Just there are no any products in "BAÑOS" category, I have assigned some products to that category and they are showing now
Hi,
Baños does have a loooot of products.
Look: https://new.intermarble.com/hogar-muebles-y-jardin/banos.html
The same is happening to COCINAS for example: https://new.intermarble.com/hogar-muebles-y-jardin/cocina.html (down in the homepage they are not showing neither)
(just in case you found the website down, I am moving it to production because of my client request) (it will be moved from new.intermarble.com to intermarble.com)