Okay
  Public Ticket #2250095
SignUp error and Frontend issue
Closed

Comments

  • Arvind started the conversation

    Hi Team,

    My magento version is 2.3.3 I have installed it without any error.

    Few issues which I'm facing with the current theme,

    • I have selected one homepage type but it was not build properly
    • Menu is completely missing
    • Documentation seems little outdated as it doesn't matches with th current theme feature (Eg. Menu build document and current theme doesn't matches.
    • Signup is giving me a 500 internal server error, as loader of signup process is not going away, PFA for the same.
    • Sample data is missing completely.
  • [deleted] replied

    Hello Arvind ,

    Thank for your ticket.

    Could you please provide account information(admin, ssh)? We will check and update for this issue soon.

    Thanks.

  •   Arvind replied privately
  •   Arvind replied privately
  • Arvind replied

    Hi Thong,

    When you will be able to check?

  • [deleted] replied

    Hello Arvind ,

    I'm checking in your site.

    Thanks.

  • [deleted] replied

    Hello ,

    1, I have selected one homepage type but it was not build properly

    Could you please explain this issue. Can you explain the process to generate the error for me. I will check and update for you soon.

    2, Menu is completely missing

    Seem you have missing create menu item. Please create it in admin.

    3, Documentation seems little outdated as it doesn't matches with th current theme feature (Eg. Menu build document and current theme doesn't matches.

    We will update document soon. Thank for your feedback.

    4, Sample data is missing completely.

    You need install claue full demo data. We have instruction install full demo claue in document. Please check again.

    Thanks.

  • Arvind replied

    Hi Thong,

    Thanks for your update, It was really helpfull.

    1. I have selected one homepage type but it was not build properly.

    I have choosen Import home classic from Clue, home page was not build properly. Can you check once from your end?

    2. Menu is completely missing

    I have created one, Can you check this once?

    3. Sample data is missing completely.

    I have a tableprefix in my database, Will that still work, Is there any work around for this?

    4. Signup is giving me a 500 internal server error, as loader of signup process is not going away, PFA for the same.

    Did you also got a chance to check this?

    5. I have added logo even that is not visible on store view, I have tried clearing cache multiple times.

    Can you help me in making this up? It will be really helpful.


  • [deleted] replied

    Hello ,

    Could you please check your site again.

    3300290895.png

    Thanks.

  • Arvind replied

    Hi Thong,

    Will check and revert back to you.

  • Arvind replied

    Hi Thong,

    I am have followed till the demo data and following problems I'm facing as of now. 

    • 500 Internal server error while sign up and sign in via popup.
    • Not able to login in admin panel (https://huecoast.com/huecoastadmin/admin) using default credential provided by you guys in document. Prior to installing demo data i was able to login. PFA for your reference. I can see two index/index when it actually get's redirect.

    Can you please help me out?

    Thanks,

    Arvind Kurmi

  • Arvind replied

    Hi Thong,

    One more before adding dummy data slider was coming now it's not coming. Can you also check this?

  • Arvind replied

    Hi Thong,

    Small update on this, I'm able to login after deleting cookies. Can you please check the other issues?


    Thanks,

    Arvind Kurmi

  • Arvind replied

    Hi Thong,

    Contantly getting this error page redirects, even if I delete cookies it gives me the same result.

    PFA for your reference

  • [deleted] replied

    Hello Arvind ,

    Sorry for the late reply.

    We will check and update this issue soon.

    Happy new year!

    Thanks.

  • [deleted] replied

    Hello Arvind ,

    1, Not able to login in admin panel (https://huecoast.com/huecoastadmin/admin) using default credential provided by you guys in document. Prior to installing demo data i was able to login. PFA for your reference. I can see two index/index when it actually get's redirect.

    You can follow this document for reset password admin: https://meetanshi.com/blog/reset-magento-2-admin-password/#commandline. Hope that it will help you resolve this issue.

    2, 500 Internal server error while sign up and sign in via popup.

    About issue, i have update new version of module Mageplaza_SocialLogin, but i can connect ssh but i can't run cmd. Could you please run compile again help me. 

    Thanks.

  • Arvind replied

    Hi Thong,

    I tried below command but nothing is working,  

    php bin/magento module:enable Mageplaza_SocialLogin and related to it.

    once you change the social plugin from there onwards I'm getting 500 internal server error.

    Can you please check and resolve the issue as entire site is down and I can't work on it?

    I have given you credentials privately you can try from your end as well.

  • [deleted] replied

    Hello Arvind ,

    About issue code 500 , i have checked and fixed it.Now, I will check other issues for you

    Thank.

  • [deleted] replied

    Hello Arvind ,

    1, Signup is giving me a 500 internal server error, as loader of signup process is not going away, PFA for the same.

    About issue popup create account, i have checked and fixed this issue. You can clear all cache and check your site again.

    2. 

    Not able to login in admin panel (https://huecoast.com/huecoastadmin/admin) using default credential provided by you guys in document. Prior to installing demo data i was able to login. PFA for your reference. I can see two index/index when it actually get's redirect.

    We have used your admin account provide, we can logged-in your site. You can check again.

    8800434568.png

    3, I have selected one homepage type but it was not build properly.

    We have checked in your site, seem you have missing active claue theme, you need active theme when using it. Please follow this article: https://arrowhitech.ticksy.com/article/15429/

    Thank.

  • [deleted] replied

    Hello Arvind ,

    We have tried to fix you for this week, and the fix is now complete. And we see you are giving us a bad review in themeforest. We would love you to help me remove a bad review about our theme. It really affects our business a lot. We are very willing to support you when using claue theme.

    Thank for understanding.

  • Arvind replied

    Hi Thong,


    Thanks for resolving the issue now I'm able to Create Account via Pop-UP.

    Please find below issues to be address.

    1.  Error message while Filling address details in shipping. "message: "The shipping information was unable to be saved. Verify the input data and try again." trace: "#0 /ROOT_DIRECTORY/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Checkout\Model\ShippingInformationManagement->saveAddressInformation(3363, Object(Magento\Checkout\Model\ShippingInformation))↵#1 /ROOT_DIRECTORY/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Checkout\Model\ShippingInformationManagement\Interceptor->___callParent('saveAddressInfo...', Array)↵#2 /ROOT_DIRECTORY/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Checkout\Model\ShippingInformationManagement\Interceptor->Magento\Framework\Interception\{closure}(3363, Object(Magento\Checkout\Model\ShippingInformation))↵#3 /ROOT_DIRECTORY/generated/code/Magento/Checkout/Model/ShippingInformationManagement/Interceptor.php(26): Magento\Checkout\Model\ShippingInformationManagement\Interceptor->___callPlugins('saveAddressInfo...', Array, Array)↵#4 [internal function]: Magento\Checkout\Model\ShippingInformationManagement\Interceptor->saveAddressInformation(3363, Object(Magento\Checkout\Model\ShippingInformation))↵#5 /ROOT_DIRECTORY/vendor/magento/module-webapi/Controller/Rest/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)↵#6 /ROOT_DIRECTORY/vendor/magento/module-webapi/Controller/Rest.php(188): Magento\Webapi\Controller\Rest\SynchronousRequestProcessor->process(Object(Magento\Framework\Webapi\Rest\Request\Proxy))↵#7 /ROOT_DIRECTORY/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))↵#8 /ROOT_DIRECTORY/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Webapi\Controller\Rest\Interceptor->___callParent('dispatch', Array)↵#9 /ROOT_DIRECTORY/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Webapi\Controller\Rest\Interceptor->Magento\Framework\Interception\{closure}(Object(Magento\Framework\App\Request\Http))↵#10 /ROOT_DIRECTORY/generated/code/Magento/Webapi/Controller/Rest/Interceptor.php(26): Magento\Webapi\Controller\Rest\Interceptor->___callPlugins('dispatch', Array, Array)↵#11 /ROOT_DIRECTORY/vendor/magento/framework/App/Http.php(137): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))↵#12 /ROOT_DIRECTORY/generated/code/Magento/Framework/App/Http/Interceptor.php(24): Magento\Framework\App\Http->launch()↵#13 /ROOT_DIRECTORY/vendor/magento/framework/App/Bootstrap.php(261): Magento\Framework\App\Http\Interceptor->launch()↵#14 /ROOT_DIRECTORY/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http\Interceptor))↵#15 {main}"" Screenshot attached
    2.  Entire data is not available if you do ADD to CART in Best seller 3 product - Jean Hot fire brown. Screenshot attached.
    3. If I click on navigation bar which is dot in this case entire popup fades away. Jean Super Man Bestseller 1st product.Screenshot attached.
    4. Paypal payment image is not aligned properly Scrennshot attached. (View Cart Model)
    5. Tooltip is not alligned on shipping addres page, Screenshot attached.
    6. After doing add to cart we get a small popup which has view cart it redirects to undefined in the URL. Screenshot attached.
    7. Can you tell me how to disable the other language and make English by default - Right top corner.
    8. Can you tell me how to set only one country (India) by default as of now and disable the other country which comes Shipping page?
    9. Owl slider pop-up distortion on home page. - Screenshot attached.

    As of now I have found this issues so far, Will let you know as of now I came across any issues.

    Not able to attache more files, Sending you email instead which I received from <[email protected]>.

  • [deleted] replied

    Hello Arvind ,

    Sorry for the late reply.

    We are checking in your site. We will response for you when i fix done all issue.

    Thanks.

  • [deleted] replied

    Hello Arvind ,

    1, About issue 1, i have checked in your site and didn't saw this error. You can turn on incognito and check the problem again.

    2,  Entire data is not available if you do ADD to CART in Best seller 3 product - Jean Hot fire brown. Screenshot attached.

    I  have checked and fixed this issue. You can clear all cache and check your site again.

    3, Paypal payment image is not aligned properly Scrennshot attached. (View Cart Model)

    I have checked and fixed this issue.

    4, Tooltip is not alligned on shipping addres page, Screenshot attached.

    I have checked and fixed this issue.

    5, After doing add to cart we get a small popup which has view cart it redirects to undefined in the URL. Screenshot attached.

    I have checked in your site and when clicked to button view cart, it will redirec to shopping cart page. You can clear all cache and check again.

    6, Can you tell me how to disable the other language and make English by default - Right top corner.

    You  can go to stores -> all stores -> and remove other store

    7, Can you tell me how to set only one country (India) by default as of now and disable the other country which comes Shipping page?

    It's default of magento, we don't support this issue

    Thanks.

  • Arvind replied

    Hi Thong,

    Not able to proceed further from shipping page on incognito mode with login and without login, can you check from your end while using the details attached in screenshot. Getting the similar error again. Shipping error doesn't seems like cache isue it's a server side issue.

  • [deleted] replied

    Hello Arvind,

    Thank for your reply.

    Could you please remove bad review in themeforest help me. We are very active in prioritizing your problems and fixing it as quickly as possible. Please erase me a bad review on themeforest, it really affects us business very much.

    Update: About issue proceed checkout, i have change your site to luma theme but i can't checkout. We don't have module for checkout. Could you check third extension in your site? I think maybe 3rd party module is affecting this problem.

    Thank.

  • Arvind replied

    Hi Thong,

    Earlier you said that there is no issues regarding shipping details, Please find your comment for the same.

    "1, About issue 1, i have checked in your site and didn't saw this error. You can turn on incognito and check the problem again."

    As of now not even a single plugin is installed apart from theme. It's a fresh magento installation and your theme is installed which uses multiple plugin. So no third party plugin is there in my magento which is installed by me, Kindly check the issue and revert ASAP.

    I will remove the negative comment for sure as I also don't like it while writing. 

    Let's first solve all my issues this week as promised by you.

  • [deleted] replied

    Hello,

    I have fixed the problem with shipping for you but this is not theme bug, you selected another currency (INR) but you didn't Save it in admin, I mean STORES -> Currency Rate, you have to fill USD input then Save. I really very hope, the bad rate will be changed to 5stars soon, it is affecting to our sale too much. 

    Thanks for understanding