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Both the order invoice page and invoice PDFs are broken This is not a theme bug, the theme doesn't customize or do anything relate to invoice. If you have this trouble, you also can switch to Magento Luma theme to check ( CONTENT -> Configuration )

Menu logo is not link to Home page. How can configure for it? Please go MGS -> Megamenu -> configuration and set this 

In grouped product, there is no minus and plus icon I have a issue with grouped product Page, in qty there is text box only , i Need + and - Incremental button same like in configurable product page.Answer: We understand what you mean but the theme doesn't have this feat ...

"How to uninstall theme" details explaination We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/Normally we are not allowed ...

Website loads slowly? The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check ...

Change some default text of theme You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks I have a suggestion for you to use template path hint extension to find exactly the place to edit thathttps://docs. ...

How to create vertical menu To show vertical menu, you can follow below steps:  Step 1:  Setting Admin-> MGS-> Megamenu-> Configuration-> General Setting-> is Enable (Yes). Step 2:  Please go to  Admin-&g ...

Can I Disable Elasticsuite? Yes you can disable ElasticSuite but after disabling this one, the filter will be unable to filter with multiple selection!  

How to disable block? So how can we disable certain blocks from displaying in the mobile view? Answer:When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add ...

How to specify your current using homepage First, You go store -> configuration -> set store view being usedSecond, choose web -> search default page Third, check store view hompage's locationFourth, go content -> page and find it

How does your purchase code work? You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article https://arrowhitech.ticksy.com/article/15429/edit/ Please note: Main domain shou ...

How to create a configurable product Please refer this link to create a configurable product as your expectation: https://docs.magento.com/user-guide/catalog/product-create-configurable.html

"Best seller" on demo I want to have a best-seller or top-trending section: Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending” Please refer our documentation: http: ...

We are sorry, an error has occured while generating this content If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> BlockInfact, of course you can do that way but we never recommend it Please refer these articles htt ...

Edit footer Via F-builder you are just able to choose footer versionIf you want to edit it in details, you need to do it yourself in admin -> content -> blockPlease very be careful because if there is anything happens, we cannot su ...

How to disable some certain blocks on mobile/tablet view? We are suggesting you 2 solution1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm2- You c ...

How to disable some specified block on mobile (make it disappeared)? When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs

Jquery warnings Jquery warnings: These warnings might make you think they slow down your site speed, but it's not actually the truth Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme ...

Error: Unknown module(s): 'MGS_Fbuilder' Error: getting an error when running the command Command: php bin/magento module:enable MGS_Fbuilder Error: Unknown module(s): 'MGS_Fbuilder'version is 2.4Solution: First of all, please try to check your them ...

Cannot add new font-awesome icon onto footer/header or front-end Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?Answer:  Our theme ...

The 'Tooltip' text is crashing into the text boxes of check out page There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?It's our how Claue designed, it's not a bugIf you want to achieve "remove tooltip", I recommend you to use c ...

How to change Product Page image sizes to match customer's product image Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.Solution: This is the place where you can set the image size: However, we see ...

Effect on product details page Issue: I would like to disable zoom effect. Is it possible? Answer: In our theme, we use 2 effects for gallery: zoom  popup You can choose one to use. To be more specific, you simply cannot disable both of the ...

Customize "about us" and "contact us" pages Normally, we just need "/contact", we will have a contact default page, as you can see: https://molla.arrowtheme.com/us/contactwe just need "/about-us", we will have the "about us" default page, as you can see: https:// ...

You cannot deselect text-swatches We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is ...

How to make images not to be so blur Issue: Images are ok when going into product, but in this boxes in homepage or category page they are some kind of bad qualitySolution: You can customize the image size in the admin to make the image display better, if t ...

Creating page content by using CMS page in admin and F-builder at the same time You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, t ...

How to add rating feature into your product detail page? Please refer this article to do sohttps://docs.magento.com/user-guide/stores/attributes-rating.html

CSS files for headers If you want to know where the CSS files of headers are located in Gemmart.You can refer CSS for the files as you need: appdesignfrontendMgsgemmartMagento_Themewebcsssource_module.less

how to translate some text into multiple language? Our theme can work on multiple language and normally you have 3 ways to translate things in magento site (Note that: We dont guarantee themes to be compatible with mageplaza pakage) 1.  Translate inline (magento de ...

Product shows "only 0 left" Question:In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.Answer:we have researched and found that this is a problem of magento 2.4.2 https://magento.s ...

How to improve the site's speed Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance. https://page ...

Your configuration isn't applied onto front-end? Please check your server in advance, perhaps it's because of server cache or something Then please check again whether the configuration is applied for a specific store view?

Heading lines for each section on homepage The headings on your pre-built blocks have black lines on either side of them. We are trying to achieve the same effect on the heading "we sell" that we have created manually.Answer: To achieve the same effect, you ne ...

Error: "No alive nodes found in your cluster. " First, please make sure you enabled elasticsmile modules by reading this file "readme.txt" https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing Then, please refer this link to resolve this issu ...

How to use custom style fucntion? Thank you for your interest in our themes. Now, if you want to some small styles that configuration can't meet your request, you can use custom style function. First, please read this document: https://www.mage ...

Social sharing post function doesnt works I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a ...

Discount Program We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied. Please refer this link: https://arrowtheme.com/discount-program/

Can't add related Product into shopping cart If you can't add a related Product into shopping cart as this example: You can refer the solution for this case:Please note that you can't add an individual related product to cart, you need to check https://prnt.sc/11a ...

Special request? Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please und ...

How to create a new cate in vertical menu Step 1: You need to specify your header Please go Admin -> Mage Solution (MGS) -> MGS Theme Setting -> Header, you will see Step 2: You need to specify the Block ID of your vertical menu that is&nb ...

Megameu spreads out and looks weird The website header is currently appear not centred. Please see screenshot attached for example I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward ...

How to use external image path for home page banners and sliders. You can insert images which are from the internet by HTML code, please try referring our document here:  https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image If it's useless, so you ne ...

How to move Magento from one server to another If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it. Because ...

Extended support but I cannot reply to tickets Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please cr ...

How to Create New Admin User in Magento 2 If your admin site is not working, you can create new admin via command lineYou can refer this article to get more ( via admin panel and command line): https://magefan.com/blog/create-new-admin-user-in-magento-2

Custom style is not applied? Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser modePlease check: Whether pub/media/mgs/css/custom_config ...

How to set up Landing cate page? How does it work? I'm giving you an example to have a better understanding 1. You need choose a category and set it Is Landing2. Create sub categories and upload category thumbnail image of subcategoryand set thumbnail3. Result: When you ...

How to recover the default menu ID = 1? You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1Step 1: go to your database -> Choose table mgs_megamenu_parent Step 2: change parent_id of your menu which you want to display ...

How to Configure Color Swatches If you want  let this color selection show here under listed in magento 2: Please refer this document: https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html It will help you resolve this issu ...

Why everything's empty on my homepage after I apply my backup package? You said that you'd applied again backup package several times Note: After restore everything from backup, you have 2 options to build content on homepage again - Build by F-builder manually again - Import xml file (  ...

Change content on frontend by editing directly in file I want to change a few contents but not working in front end Answer: if you want to know what template file you need to edit, let use this feature https://docs.magento.com/user-guide/system/template-path-hints.html

How can i create different layout for seperated category pages? Answer: GO To admin -> Manage Category and select particular category that you want different design: Tab "Design". In this tab, you can set 'Layout' to be 1 column, 2 or 3 column depending on your preferenceTab "MGS Them ...

You want to remove a section in footer? I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.  I ...

We are sorry, an error has occured while generating this content If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> BlockInfact, of course you can do that way but we never recommend it Please refer these articles htt ...