Public Tickets
dieselblade
Duplicate headerClosed
Updated September 17, 2018 at 9:17am
4
Most recent comment from [deleted]:Dear,The Gelli theme don't support this issue. You only use 1 picture for Header4. If you are developer, you can use css to custom images for men page.Thank you.
dieselblade
Where is your item supportClosed
Updated September 17, 2018 at 8:22am
2
Most recent comment from [deleted]:Dear,
We are so sorry by delay. We are come-back your issue.Regards,
Avais
The Layout OptionsClosed
Updated September 14, 2018 at 9:47am
8
Most recent comment from [deleted]:Ok Avais.Don't hesitate to contact us when you need help.
By the way, could you rate theme 5stars in Themeforest?Thank you for use Gelli theme.Regards, ArrowHiTech.
Avais
Installation ErrorClosed
Updated August 29, 2018 at 12:02pm
3
Most recent comment from Avais:thanks for the prompt reply.I have managed to install the theme. However as I said in my other ticket, I would like to use Jewelry 2 template as the starting point for my website. I believe I have al ...
Mansoor Jiwani
TYPOGRAPHY AND WIDGET AREAClosed
Updated August 11, 2018 at 1:54am
8
Most recent comment from [deleted]:Dear,I try edit code in backend, But I see your site don't change after change.Please give me ftp info. My developer will try edit on ftp.Thanks.
purchase_fishermen
Failed plugin installationClosed
Updated August 4, 2018 at 12:39pm
9
Most recent comment from purchase_fishermen:Hi,I have checked our site http://asianjewelcity.com/website/ and its working fine. I am very glad that you have solved our issues as soon as possible.I am very thankful and appreciable to you.Than ...
omair
image size and resolution issueClosed
Updated July 18, 2018 at 2:21am
10
Most recent comment from [deleted]:Hi,Have you any question about this ticket?Don't hesitate to contact us when you need help.Please remove your rate on Themeforest.Best regards,
ArrowHiTech.
Mansoor Jiwani
FAILED PLUGIN INSTALLATIONClosed
Updated July 9, 2018 at 1:46pm
2
Most recent comment from [deleted]:Dear,I so sorry, my server is down. My developer is trying to repair.I'm sorry again.
omair1
Plugin Update & Demo IssueClosed
Updated May 23, 2018 at 4:57am
2
Most recent comment from [deleted]:Dear,Please try with attachment.Thanks.
biermeier-einzelhandel
shop dont showClosed
Updated May 19, 2018 at 12:37am
27
Most recent comment from [deleted]:Hi.Don't hesitate to contact us when you need help.
By the way, could you rate theme 5stars in Themeforest?Best Regards,ArrowHiTech
Delia
Woocommerce & Wordpress issuesClosed
Updated May 14, 2018 at 2:53pm
1
Most recent comment from Delia:Shop doesn't full showup: http://atavio-silberschmuck.de/shop/Gelli Post Types and Gelli Shortcodes plugins don't update. First they do, and then the same message keeps appearing. Finally the ...
georgiaspacca
full width home page and sidebarClosed
Updated May 7, 2018 at 10:01am
2
Most recent comment from [deleted]:Dear,You can use site full width and sidebar. To use site in content for this home, you must use Visualcomposer to add sidebar. 2. You can remove space default by click option disable padding default ...
Hassan
Woocommerce shop is messed upClosed
Updated May 7, 2018 at 6:58am
2
Most recent comment from [deleted]:Dear,I see it. Can you give me ftp your site? My developer will fix it. Thanks.
Nigianto
something weird in sample homepageClosed
Updated May 7, 2018 at 6:56am
2
Most recent comment from [deleted]:Dear,
You must active requiment plugin(gelli-shortcode, gelli-posttype, VC, VC addon ....).
Thanks.
lea
phone numberClosed
Updated April 26, 2018 at 1:10am
2
Most recent comment from [deleted]:Dear,I see on your checkout site: telephone number is requirement field.Thanks.