Okay

Public Tickets

Rodfrigo Filters   GemMart - Shopify Theme   Updated April 4, 2024 at 9:49pm   6 Most recent comment from Rodfrigo:I solved the problem without the help of this support. I share the way I did it: The error indicates that the 'getAttribute' property of a value that is null cannot be accessed. The most com ... Rodfrigo shipping estimates   GemMart - Shopify Theme   Updated April 1, 2024 at 8:03pm   10 Most recent comment from Rodfrigo:Everything is ok. itanichatila24 Newsletter Popup   GemMart - Shopify Theme   Updated February 21, 2024 at 9:03am   1 Most recent comment from itanichatila24:HelloI am trying to select newsletter popup settings as hidden as i dont want the popup to appear, but it is still appearing. How can i remove it completely from appearing??Thanks JorgeCunha1 Change Language   GemMart - Shopify Theme   Updated January 4, 2024 at 11:14am   1 Most recent comment from JorgeCunha1:Hello!When accessing my website on my cell phone, it is not possible to change the language, as I normally do this on the computer. Another problem is that (second photo) I can't find the place t ... manuelsepulveda1854 No se instalar el temaClosed   GemMart - Shopify Theme   Updated May 8, 2023 at 8:32am   2 Most recent comment from Shopify Team:Hi, manuelsepulveda1854 Please use English for your tickets, do you have any questions about the installation, how can we help you?Best Regards,AHT Shopify Team rpuchulu Images not loading on HomeClosed   GemMart - Shopify Theme   Updated May 12, 2022 at 2:07am   3 Most recent comment from Shopify Team:Hi Rpuchulu, Thanks for purchasing our theme and sorry for the late reply.Could you invite us to be your staff via email: [email protected], please?We can't check it if your link isn't ... el1j4hj1 Template SetupClosed   GemMart - Shopify Theme   Updated July 26, 2021 at 3:26am   2 Most recent comment from Shopify Team:Hi el1j4hj1, Thanks for purchasing our theme and we're so sorry for the late reply.You need to unzip the package and upload the source code zip inside. GenatiqueLTD Natural CollectionsClosed   GemMart - Shopify Theme   Updated July 12, 2021 at 4:01am   5 Most recent comment from Shopify Team:Hi GenatiqueLTD, We're so sorry for the late reply.Our filter is filtering by tag so if you want to show the filter, you need to add tags on the product.Ex: Show the color swatch  Elio Lima translatorClosed   GemMart - Shopify Theme   Updated January 21, 2021 at 1:59am   6 Most recent comment from Shopify Team:Hi Elio,The source code is the latest of our updates.You can install the demo follow our document. And if it has any issue, please contact us. We'll fix it for you.Best regards,Shopify Team BartGB Remove Lazy LoaderClosed   GemMart - Shopify Theme   Updated January 12, 2021 at 2:17am   2 Most recent comment from Shopify Team:Hi BartGB,Do you want to remove js lazyload or just CSS of lazyload? If you remove lazyload js, your site will very slow to load, be careful with this.Best regards,Shopify Team BartGB Speed up the themeClosed   GemMart - Shopify Theme   Updated December 17, 2020 at 1:42am   4 Most recent comment from Shopify Team:Sorry for that but we can't help you with this issue 😥Best regards,Shopify Team martyboy4655 Remove Breadcrum menuClosed   GemMart - Shopify Theme   Updated December 8, 2020 at 3:53am   8 Most recent comment from Shopify Team:Hi Marty,The link "Wishlist" in header works normally. Can you guide me the problems, please?Best regards,Shopify Team Lof_Marketing Design Problem (Product Page)Closed   GemMart - Shopify Theme   Updated December 21, 2020 at 9:00am   3 Most recent comment from Shopify Team:Hi Lof Marketing, Sorry for the misunderstand.I thought you wanted to show your product page with 2 columns without a sidebar so I suggest you tried the product 1 column template(This is layout 2 col ... BartGB Predictive Search ErrorClosed   GemMart - Shopify Theme   Updated November 27, 2020 at 9:43am   6 Most recent comment from BartGB:Sorry, got an error in the editor, the file was missing part of code, i opened it with visual studio and it worked! Thanks a lot, solved! BartGB Wishlist ErrorClosed   GemMart - Shopify Theme   Updated November 25, 2020 at 1:29am   10 Most recent comment from Shopify Team:If you have any problems, please contact us 🤗Best regards,Shopify Team