Public Tickets
Anthony
MGS Builder Having Problems Editing ColorsClosed
Updated January 2, 2018 at 8:45am
41
Most recent comment from [deleted]:Hello,I have fixed it for you. At first I did on another header. Now is another header.Please choose fixed header. I can not modify all the different headers for you. This is quite time consuming: DBe ...
Max
Header 5 --> menu items not clickableClosed
Claue - Magento Theme
Updated January 2, 2018 at 7:33am
2
Most recent comment from [deleted]:HiThanks for your ticket, please go to MGS -> Theme Settings then scroll down to "Custom Style" and add this code to textarea, refresh cache and try again:@media ( min-width: 1200px ) { .header. ...
talal868
Pages won't open in backendClosed
Claue - Magento Theme
Updated January 2, 2018 at 6:45am
2
Most recent comment from [deleted]:HiPlease try to run deployment again, connect ssh, navigate to magento root and run:rm -rf var/*rm -rf pub/static/adminhtml/*rm -rf pub/static/frontend/*php bin/magento setup:static-content:deployphp ...
mohamedbatran
ActivationClosed
Claue - Magento Theme
Updated January 2, 2018 at 6:41am
2
Most recent comment from [deleted]:HiThanks for your question, we ( supplier ) use the purchased code to check your status order, so it is only used if you ask for helping from us and we ask your purchased code to make sure that you p ...
adeltalabiah
right to leftClosed
Claue - Magento Theme
Updated January 2, 2018 at 4:31am
4
Most recent comment from [deleted]:HiPlease provide your site info ( site url, admin account and ssh account) we will check them for you
Thrmda
LanguagesClosed
Claue - Magento Theme
Updated January 2, 2018 at 4:25am
5
Most recent comment from [deleted]:HiPlease go to admin STORES -> Configuration -> Web [General] then expand "Url Options", you can set to "Add Store Code to Urls " but please read "Warning" before deciding use or not
mohamad_alkabani
issues with logoClosed
Claue - Magento Theme
Updated January 2, 2018 at 3:47am
4
Most recent comment from [deleted]:HiI have also made for you, you can check
graniapc
I am unable to change headerClosed
Claue - Magento Theme
Updated January 2, 2018 at 2:43am
2
Most recent comment from [deleted]:HiHave you tried to refresh cache yet? It yes but you still can't change the header, please provide admin account and ftp access detail for you, I will check it
MatteoBeretta
Child theme not listed in Content > ConfigurationClosed
Claue - Magento Theme
Updated January 2, 2018 at 2:06am
2
Most recent comment from [deleted]:HiYes that procedure works for Magento2.2.2 and Claue version patch_theme_version_1.4.9, please try to check again
Draidel
Product ImagesClosed
Claue - Magento Theme
Updated January 1, 2018 at 5:36pm
2
Most recent comment from [deleted]:HiPlease go to admin MGS -> General Setting then expand "Product Detail", here you can select the kind of detail page in "Default Templave For Product Page", now you are using detail page layout with ...
abdulrahman
order by guestClosed
Claue - Magento Theme
Updated January 1, 2018 at 5:21pm
3
Most recent comment from [deleted]:HiI just checked and ordered a product as Guest and I can see "Customer Name" and "Email", I don't see the problem, you can check my order with "Ship To Name" is LInh Dang
Draidel
Super SlowClosed
Claue - Magento Theme
Updated January 1, 2018 at 3:18pm
5
Most recent comment from Draidel:I solved it by reinstalling MariaDB.
Jessica
Remove author from art work postClosed
Updated January 1, 2018 at 2:02pm
2
Most recent comment from [deleted]:Dear,Can you take me ftp your site? We will remove it for you. I must remove it in theme code.Thank you!
Rupeshdesai
Can not install themeClosed
Updated January 1, 2018 at 2:30am
2
Most recent comment from [deleted]:HiThanks for your ticket, have you applied patch2.2+ yet? Please check and apply this patch, the problem will be resolved
elbisesh
Sale-off title Revization for Turkish Store PageClosed
Claue - Magento Theme
Updated December 31, 2017 at 12:36pm
2
Most recent comment from elbisesh:fixed.