ArrowHiTech

Discount Program We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied. Please refer this link: https://arrowtheme.com/discount-program/

How to create subcategory with 2 columns layout Please follow:

How to enable the GDPR Cookie You run command to enable the GDPR extension but it doesn't still show on your site? Don't worry because you have to enable Cookie Restriction Mode of Magento2, please go to STORES -> Configuration -> Web [ General ] -> Def ...

"Best seller" on demo I want to have a best-seller or top-trending section: Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending” Please refer our documentation: http: ...

Cannot add new font-awesome icon onto footer/header or front-end Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?Answer: Our theme old the ...

How to create vertical menu Go to admin -> MGS -> Manage Menu -> Click Add Menu button Then you need input menu information Title: Menu's nameMenu Type: Vertical menu or Horizontal menuCustom ClassStatus: Enabled or Disabled Click Save butto ...

There is no products shown in the category Sometimes, this issue is caused by setting category Is landing. First of all, you should re-check to see that you set category Is landing or not. However this category didn't has subcategories. That is the reason your cate ...

How to get bottom navigation for Claue 1 To get the Mobile navigation for Claue 1, you can replace this file: system.xml.zip app/code/MGS/ClaueTheme/etc/adminhtml/system.xml Please run deploy, then don't forget to clear cache.

Title and breadcrumb error If you are in this case: when choosing header11 and disable sticky header the title and breadcrumb disappears on categories, products, other pages.You can edit Css in Admin->MGS->Theme Setting->Custom Style to solve this iss ...

How to add rating feature into your product detail page? Please refer this article to do sohttps://docs.magento.com/user-guide/stores/attributes-rating.html

Menu is not showing on the frontend Notice Important: Don't delete Menu with ID is 1, it is this menu: 1) Please make sure you created the menu item in admin, please go to admin MGS -> Manage Megamenu Item and Menu is "Main Menu" 2) If you created the men ...

Pictures are not shown on Shop By Brand If you're encountering this issue: First of all, you need to re-check whether you uploaded pics or not. Please go to admin -> MGS -> Manage Brands -> Edit brand -> Upload pics

How to show logo for megamenu? Please go MGS -> Mega Menu -> Configuration and set Note: Please config very careful as it could be 2 logo shown upYou also can refer this document to get more: https://www.magesolution.com/themes/claue/docs/m2/index.html ...

The price slider filter doesn't read all products In fact that the price slider shows only the min and max of the showing products, not all product in a category. But, we can only suggestion that if possible, please use normal filter, I mean without slider. You can go to ...

Can I Disable Elasticsuite? Yes you can disable ElasticSuite but after disabling this one, the filter will be unable to filter with multiple selection!

Do not appear the products in the categories Our theme uses Front-end Builder to add/edit/remove the homepage content, so don't edit directly in admin panel, it will not work and don't show products properly. Please disable Page Cache item in SYSTEM -> Cache Management ...

Homepage content For the homepage content, you should use builder to build for a store view.Then use this article to know how to apply other store views: https://arrowhitech.ticksy.com/article/12675/

How to change the size of the product image You can go to admin -> MGS -> General Settings -> [Catalog] to change max width of product imageIf you want to fix image size to fixed number, you can go to admin -> MGS -> Theme Settings -> Custom style to add custom css

How to create mega menu without using the category tree Please refer this document: https://www.magesolution.com/themes/claue/docs/m2/index.html#create-megamenu-item If you don't want to use the category tree, please select Menu Type: Static Content then enter the url in the l ...

Bottom navigation feature on mobile is not showing You can config in admin : MGS -> ThemeSetting -> General -> Enable Navigation mobile

Error message when Add to Cart: "We can't add this item to your shopping cart right now" Please refer to this link, it might help you to solve the issue: https://community.magento.com/t5/Magento-2-x-Technical-Issues/Error-when-quot-Add-to-Cart-quot-Error-message-quot-We-can-t-add/td-p/49961

How to use Brand extension in Claue theme on the magento2 Please refer this video for more detai, thanks

Notice color does not display in the category selection Errror: The notice color does not display in the category selection: https://www.loom.com/share/2e8c3f0000bd44d9b258236f78215187Solution: Please select color value.

Your configuration isn't applied onto front-end? Please check your server in advance, perhaps it's because of server cache or something Then please check again whether the configuration is applied for a specific store view?

Website loads slowly? The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and ...

How to use Testimonial extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Products load without photos when picking filter for any brand Please run command again : rm -rf pub/static/frontend/* rm -rf var/* php bin/magento setup:static-content:deploy -f from magento root then please note to clear all cache and check this issue again

How to create custom link for each cate Here we have attached a video for you: https://drive.google.com/file/d/1NChomVdQL2v6lVkX2pVuHQWuudhO44ar/view?usp=sharing In static content, you can add ul li (in html structure to build content) This is just an example: ...

How to upgrade theme To upgrade theme, please follow step by step below: Step1) Go to MGS -> Theme Settings then look on the left menu to specify theme version you are using If you don't see the version as above, please find theme package ...

Product shows "only 0 left" Question:In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.Answer:we have researched and found that this is a problem of magento 2.4.2 https://magento.stack ...

Call to a member function isSwatchAttribute() Please make sure you applied a patch for Magento version you are using

How to use Promo Banner extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Video banner slider If you add Youtube embed url to show video on Home page. It appear on Pagebuilder but when you submit code then it does not appear on browser. So, you can follow this documentation:https://www.magesolution.com/themes/clau ...

"How to uninstall theme" details explaination We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/Normally we are not allowed to h ...

How to use Blog extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Special request? Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please und ...

Theme doesn't get the code in module.less Error: Theme doesn't get the code in module.less of modules those are not guaranteed Solution: Claue theme doesn't extend from Magento Luma or Blank theme, so that's why the code in module.less is not rendered, we have li ...

Menu logo is not link to Home page. How can configure for it? Please go MGS -> Megamenu -> configuration and set this

How to remove delivery date from checkout If you want to remove delivery date:You can config it in your admin site. Please go to admin --> MGS --> configuration --> One step check out --> display conffiguration Then you can set it to " No" to hide it as you wa ...

How to change Different Blocks in 2nd Store You just need to create a new block with the id Identifier: footer_contact_us and make sure it is selected to show only for the Store view you want.

Mobile menu don't show items This error is often caused because you are using menu type: Static content. However you copy html of Catalog content, therefore it include some classes which related to js function. If you are in this case, we think you sho ...

How to enable the frontend builder Please note: after creating a frontend builder account but it doesn't work, please disable "Page Cache" in System -> Cache Management : https://prnt.sc/sf5k6a

Update theme from Claue 1 to Claue 2 Updating theme from Claue 1 to Claue 2.0 directly is impossible. You need to rebuild again your site as we already explained "Claue 2 is the second advanced version of the Claue Magento theme that was built completely d ...

How to add custom js? First of all, please note that this is out of our support scope, so please be careful as we cannot help if there is anything happensNow, you can add your custom code by this following file app/design/frontend/Mgs/claue/web/j ...

Sale popup Indeed, you can set up config sale popup in your admin. However it's only working well on Claue version 1, as you can see: And for Claue version 2, we regret that our devs team decided to remove it from Claue 2 for a fe ...

How to create a configurable product Please refer this link to create a configurable product as your expectation: https://docs.magento.com/user-guide/catalog/product-create-configurable.html

How to change Icon Size How to change the size of these 3 Icons or how to replace it?Solution: We offer you to use custom style. Font awesome is involved in Claue, you can change icons according to it's library. You can go: MGS -> Theme setting ...

Unable to choose sub-categories to be shown up in megamenu - Claue 2 I was able to choose which sub-cates to be shown in megamenu But now, I dont that ability anymore Answer: I will explain a little bit, what you reported is one of the differences between Claue 1 and 2. In Claue 1, in ...

How to show menu with Plus and Minus button on mobile. If you want to show Plus and Minus button as our demo: https://claue2.arrowtheme.com/ru/You will need to edit custom css, you can check it here:

How to Configure Color Swatches If you want let this color selection show here under listed in magento 2: Please refer this document: https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html It will help you resolve this issue as you ...

Small css issue when hovering image If you encounter this issue: You can fix it by editing:

How to use Megamenu extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Can't enable the builder The builder uses Cache, so please disable Page Cache when using the builder https://prnt.sc/pjxzix

Missing Import / Export Options under System->Data Transfer We want to confirm that our theme didn't do anything related to options under System->Data Transfer. In this case, we also disabled all our modules to check and this issue still appear. It means it's not our theme bug, so ...

The 'Tooltip' text is crashing into the text boxes of check out page There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?It's our how Claue designed, it's not a bugIf you want to achieve "remove tooltip", I recommend you to use c ...

Change some default text of theme You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks I have a suggestion for you to use template path hint extension to find exactly the place to edit thathttps://docs.magent ...

Google Map API don't show up on the Contact page Problem: Google Map shows on the Store Locator page, but it won't show up on the Contact page. Because now Google doesn't allow you to use their map for free anymore, so there are quite a few functions that use the Google ...

Change content on frontend by editing directly in file I want to change a few contents but not working in front end Answer: if you want to know what template file you need to edit, let use this feature https://docs.magento.com/user-guide/system/template-path-hints.html

Js error when adding to cart. ISSUE: When adding to cart, it doesn't add the products to the cart straight away. You have to go back to the home page.Or: You're encountering this issue: Or: SOLUTION: Please add this patch to fix it: https://drive.go ...

How to use custom style fucntion? Thank you for your interest in our themes. Now, if you want to some small styles that configuration can't meet your request, you can use custom style function. First, please read this document: https://www.magesolution.com ...

The filter doesn't read all products Problem: the price slider filter counts only the visible products on the page or the filter doesn't read all productsSolution: In fact that, the price slider shows only the min and max of the showing products, not all p ...

How to setup multiple currency If you want to show multiple currency ( $$$, €,...), you can refer this document: https://magento.stackexchange.com/questions/101020/magento-2-how-to-set-multiple-currencies-in-one-storefrontIt will help you set up the c ...

How to remove store views If you didn't want to use these storeview, you can disable them.Please go to admin -> Stores -> All Stores -> Click Storeview you want to disableThen choose disable -> saveThen clear cache and run reindex data command: php bi ...

How to disable some specified block on mobile (make it disappeared)? When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs

How to hide: "Only %1 left" It's default of new version magento. If you want to hide it, you can use this custom css: .product-info-stock-sku .configurable-variation-qty { display: none; }

How to add new page link to the megamenu This issue is often caused because you set the wrong url. You could check the url of that category first. Even, you have to use url rewrite for making the url change like you want to.For example: We have a category with ur ...

There was no Home CMS page configured or found. After clicking "Install Theme" and "Import" the homepage in the admin, you see this notification on the homepage, please go to admin Store -> Configuration -> Web [ General ] then expand "Default Homepage" section and assign ...

Fix can't enable Front-end Builder in admin ( Migrate from M1 to M2 ) + Disable MGS_Mpanel module by going to your server, access to app/etc/ and edit file config.php then change 1 -> 0 with MGS_Mpanel module + Go to database edit setup_module table then find a record with MGS_Mpanel of ...

How to upload a video with page builder Please refer this document for request: upload a video with page builder: https://www.magesolution.com/themes/claue/docs/m2/index.html#video-banner-sliderIt will help you to solve this issue.

How to use Portfolio extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Google HTML structure Issue: Structured Data is not working Indeed, it relates with the Google HTML structure. Our devs team also checked it carefully on the default of Magento 2, but I regret that currently, It does not support Google HTML str ...

How to change menu text color and add lable How to change menu text color and add lable example the demo site: SOLUTION: You need to create a sample menu item with id: 11. You can check and follow.You can change the color of the menu by going to Admin -> MGS -> The ...

Display/ Disable out of stock product If you set: Inventory/StockOptions/Display Out Of Stock Products = NO But the unavailable products are still visible on category pages, you can use this article to display or disable product out of stock in magento 2: ...

Don't edit the code in CMS page Our theme uses Front-end Builder to build the homepage, so we dont recommend you to edit directly the code in CMS page as you have to be very be careful, let use Front-end Builder to edit it. If you've already done the your ...

How to active sale page like in demo It's quite complicated, hope you don't mind First you need to create a catalog name it "sale" Then please assign products to that cate and config them following this document: https://www.magesolution.com/themes/claue/do ...

How to fix If Blog by MGS has a spelling error Please go to appdesignfrontendMgsclaueMGS_Blogtemplatessidebar.phtml and change the text below. Then please clear all cache and check your site again.

Incorrect quantity available (only 0 left) shown on product detail page We have researched and found that this is a problem of magento 2.4.2, you can refer: https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page. We have now con ...

Compile errors while installing I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.Answer: Usually, Your problem occurs in 2 case: 1, You hadnt applied the compatible patch to your magento ve ...

Blank page when accessing to AM Revolution slider or some extensions in the admin panel ( Magento1 ) This issue occur when you have not applied the patches, please follow the below instruction - If you use magento 1.9.1.x, so please apply the content of patch1.9.1.x to magento root on your server - If you use magento 1.9.2 ...

In grouped product, there is no minus and plus icon I have a issue with grouped product Page, in qty there is text box only , i Need + and - Incremental button same like in configurable product page.Answer: We understand what you mean but the theme doesn't have this feature ...

Get a CMS page content as home page content in my Magento 2 store with Claue theme? Problem: How to use a CMS page as home page without disabling front-end builder tool? Solution: You can choose CMS Page is Home Page in Store -> Configuration -> [General] Web -> Default Pages

The logo is not showing Please go to your admin settings, then check the the width height or width for the image.May be the reason the logo is not showing is caused by you did not set the width /height for the image. So please check it carefully� ...

Video banner block If you want to make a video banner as our demo: https://claue.arrowtheme.com/deYou can refer our document to get it: https://themes.magesolution.com/claue/docs/v2/#video-banner-block

How to disable some certain blocks on mobile/tablet view? We are suggesting you 2 solution1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm2- You can use c ...

How to setup the share this To setting the share this on your site, please make the following steps: 1) Go to admin MGS -> General Setting, expand "Share This" tab, here you can enable/disable the share this, specify what page the share this will displ ...

How to edit the page using Front-end Builder To edit the page using Front-end Builer, please note that you use Front-end Builder on the frontend, not in admin and follow steps: 1. First of all, please refer this article to enable the Front-end Builder. https://ar ...

How to move Magento from one server to another If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it. Because norm ...

How to uninstall the theme 1) Remove the theme files 2) Edit "theme" table and remove the theme 3) Remove the tables that rendered when you install the theme https://prnt.sc/xy92x5 4) Edit "eav_attribute" table then find the records that the "so ...

Don't want to show "filter by" text in the layered navigation If you don't want to show "filter by" text in the layered navigation, you can follow steps to do as you want: Please go to admin STORES -> Configuration -> Ajax Layared Navigation [ MAGESOLUTION ] then remove filter by in ...

Error If you're encountering this error: Please run setup:di:compile to fix it.

How to set up Landing cate page? How does it work? I'm giving you an example to have a better understanding 1. You need choose a category and set it Is Landing2. Create sub categories and upload category thumbnail image of subcategoryand set thumbnail3. Result: When you go t ...

How to setup Map in Contact Page 1) Get google API key, login to google then go this link: https://console.cloud.google.com/apis/credentials then create a project if it was not created yet! 2) Then create a new api key, take a look: 3) Then clicking on ...

Mega menu items is not displayed on mobile Mega menu items is not displayed on mobile like that: Solution: You can edited custom css:Then, please run reindex, clear the server cache and check your site again.

How to disappear (360 Degree Thumbnail-no_selection) and(3D Thumbnail--no_selection) If you want to disappear (360 Degree Thumbnail-no_selection) and(3D Thumbnail--no_selection) , you can set it to show it or not by config in admin: It will help you to resolved this issue as you want.

"Go to card" button is out of place in mobile Issue: "Go to card" button not align and not the same size as "proceed to checkout".Solution: Please edited:

How to change color of Search/Cart/User icons If you want to change the color of these icons:Please follow:For cart: .header-area .table-icon-menu .minicart-wrapper .action.showcart:before { color: #your_color; }For user: .header-area .table-icon-menu .theme- ...

How can i create different layout for seperated category pages? Answer: GO To admin -> Manage Category and select particular category that you want different design: Tab "Design". In this tab, you can set 'Layout' to be 1 column, 2 or 3 column depending on your preferenceTab "MGS Theme S ...

How to show Yes/No attributes in product page If you want to hide several attributes on frontend if their value is "No"Please look at this solution: Indeed, If you don't want to show those attribute with "No" on frontend: You need to set it in here: Then they ...

How to use Front-end builder with multiple store view ( website ) Now you complete a homepage on store view A, when you edit then click "Confirm" on the homepage, the content of the homepage will be saved to cms page, you can find it in the admin 1) Case 1: you have another store view B ...

Sale price If it's config product, you won't be able to show the sale price because it depends on price of many child products. But If it's simple product, you can setting actual price in "Price field" and sale price in Advance pric ...

How to display Instagram block on homepage To change image display on instagram block on homepage, you need go to admin -> Content -> Block -> Edit block Optimize Image Instagram -> Then change image herePlease note that each pair of divs is an image. Indeed, In clau ...

How to add contact block to custom page? Actually contact-us form is not a cms block or cms page, it's just magento'd module. You can find it by youdomain/contact-usIf you want to add contact us-form to your custom page, you can refer this article to do so https:// ...

Error 404 page link when changing the link of the OWL Carousel Slider Issue: When you change the link of the OWL Carousel Slider, they always link to a 404 page. Solution: You need to put right link like that to solve this issue:

How to make the Filterable Attributes In Layered Navigation To set up layered navigation with the attributes filterable, you can follow 3 steps: Step 1: Set up the attribute propertiesStep 2: Make the category an anchorStep 3: Test the resultsThe details for each steps, please refe ...

The Shop by Brand does not work First of all, you go etc/di.xml then search for "LayerPlugin", add */ /* to this plugin (to remove but still keep the code) so Magento wont read it.Then run compile command again, then c:c

How to change the theme color on your site Please refer our document to change your theme color http://themes.magesolution.com/unero/docs/m2/index.html#st-color-default Also you can use custom style https://www.magesolution.com/themes/claue/docs/m2/index.html#custo ...

How to edit the " Size Guide" in product detail page. Step 1: Please got to this block: Step 2: Edit text, then please save it: Step 3: Please clear cache and it's done.

Creating page content by using CMS page in admin and F-builder at the same time You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, t ...

Product videos not working When Product video is not working on details page, please check your steps carefully, because you need to input embed youtube link, not youtube url.

How to change Product Page image sizes to match customer's product image Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.Solution: This is the place where you can set the image size: However, we see that you ar ...

You want to remove a section in footer? I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css. I will give y ...

How to get bottom navigation for Claue 2 To get the Mobile navigation for Claue 2, please merge this file to your folder magento and then run command: setup:upgradeI attached the patch for the bottom navigation in here, please refer it: patch_install_toolbar_mo ...

Megameu spreads out and looks weird The website header is currently appear not centred. Please see screenshot attached for example I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, al ...

Why everything's empty on my homepage after I apply my backup package? You said that you'd applied again backup package several times Note: After restore everything from backup, you have 2 options to build content on homepage again - Build by F-builder manually again - Import xml file ( http ...

How to create a custom css file If you want to add more css code, the best way is you should create an other custom file and add your css code to it, I will guide 1) Create a file mycustom.css in appdesignfrontendMgsclauewebcss folder 2) Declare it in app ...

Product videos not working When Product video is not working on details page, please check your steps carefully, because you need to input embed youtube link, not youtube url.

How can I make a child theme? Please follow the instruction in our documenthttp://www.magesolution.com/themes/claue/docs/m2/index.html#make-child-theme

GDPR- Main features You can read the GDPR module feature here: https://www.magesolution.com/magento2-gdpr.html

How to change the page title's background in Claue theme To change the title's background above, please go to admin MGS -> General Setting then expand "Breadcrumbs and Page Title" section, here you can change this background

Add the size charts in admin If you want to follow our standard size chart, please fix it here:

How to show language with it's flags. I got your full meaning. I have this article, you can refer it to show Language with It's flags as you want: https://www.simicart.com/blog/magento-2-multiple-stores-domains/ However, you need to note one important thing: ...

How to change the color of menu items If you want to change color, you can refer this article https://www.magesolution.com/themes/claue/docs/m2/index.html#st-color-default You can try using custom style https://www.magesolution.com/themes/claue/docs/m2/index.h ...

How to edit Footer Categories To edit Footer Categories , please follow these steps: 1. Please enable the frontend builder. 2. Then you need to refresh magento cache in admin after activating the builder https://prnt.sc/your45

Image not showing in product single page In deed, If you want to show images in the single product pages, you must have 2 or more images. You can refer this example: https://stallioni.in/B363/bird-free-bird-repellent-gel-birds-see-flames-15-dishes-15-piece ...

Customize "about us" and "contact us" pages Normally, we just need "/contact", we will have a contact default page, as you can see: https://molla.arrowtheme.com/us/contactwe just need "/about-us", we will have the "about us" default page, as you can see: https://moll ...

Import/Export is not showing in backend please do these following steps of my instruction 1 - You need to access into your database 2 - Choose core_config_datta to edit 3 - Please look these picture, you need to choose like I do In the value field, you fill ...

How does your purchase code work? You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article https://arrowhitech.ticksy.com/article/15429/edit/ Please note: Main domain shou ...

How to Create New Admin User in Magento 2 If your admin site is not working, you can create new admin via command lineYou can refer this article to get more ( via admin panel and command line): https://magefan.com/blog/create-new-admin-user-in-magento-2

How to disable block? So how can we disable certain blocks from displaying in the mobile view? Answer:When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this ...

How to use external image path for home page banners and sliders. You can insert images which are from the internet by HTML code, please try referring our document here: https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image If it's useless, so you need t ...

You cannot deselect text-swatches We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is ...

How to set the label sale on all products To set the label sale, please go to admin -> Catalog -> Product -> Edit product -> Set Advanced Pricing Then, please go to admin -> MGS -> MGS Theme Settings -> Catalog (General Setting of Category Page and Catalog Sear ...

RTL theme on Claue Version_2 First of all, I am so sorry for any inconvenience that you're encountering. However, after discussing with our devs team and looking at it seriously, I regret to inform you that Claue 2.0 is currently developing RTL theme. ...

Active theme and use subdomain After install theme, please log in admin panel through your admin account, the go to Backend > STORES > [Settings] Configuration > [MAGESOLUTION] Activate Theme and insert the “Purchase Code”. Click here to know how to ...

How to remove the sidebar It is layout 2 columns-left, you just need change layout to 1 column. There are 2 ways to do that Change layout of each category: go to admin -> Category -> Choose category -> Open tab Design -> Choose 1 column Change layo ...

How to recover the default menu ID = 1? You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1Step 1: go to your database -> Choose table mgs_megamenu_parent Step 2: change parent_id of your menu which you want to display to 1 � ...

Edit footer Via F-builder you are just able to choose footer versionIf you want to edit it in details, you need to do it yourself in admin -> content -> blockPlease very be careful because if there is anything happens, we cannot support ...

We are sorry, an error has occured while generating this content If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> BlockInfact, of course you can do that way but we never recommend it Please refer these articles https://arrowhite ...

How to show 2 columns with right bar in category page. If you want to select: 2 columns with right bar in category page like that: Solution: Please go to Catalog->Categories

Jquery warnings Jquery warnings: These warnings might make you think they slow down your site speed, but it's not actually the truth Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme ...

Cannot close menu in mobile view. ISSUE: In mobile view, if you open the menu, you can't close it, you are forced to click on a link in the menu.SOLUTION: You can add: It will help you to solve this issue.

No Pagination If you install the template and want to show pagination: Yes, you can config it in this section:

The problem after installing If you encounter a problem like this one Or Installing data... PHP Fatal error: Declaration of MGSMpanelHelperSwatchesData::getProductMediaGallery(MagentoCatalogModelProduct $product) must be compatible with MagentoSw ...

Social sharing post function doesnt works I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a feature ...

Error: the filter displays white page with the word filter Issue: If you have problem as in this below snapshot: the filter displays white page with the word filterSolution:Please check whether you are using Lof_RequestForQuote extension or not. If you are using this extension ...

How to improve the site's speed Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance. https://pagespee ...

Catalogue page layout stuck If your catalogue page layout seems to be stuck, and you cannot get the per row or image ratio to change.So, please set it in the category:

How to add google font and custom font Please refer the following video:

Product Images Coming Blurred If you uploaded image with high quality and properly but the product images are coming blurred. Solution: You need to change the value here to be higher.It will help to solve this issue.

The email not coming or receiving for user Error: The email not coming or receiving for user when you are ordering any product. Solution: For this problem, this is not related to the theme, so it's out of our support scope. We recommend you to ask your hosting p ...

How to change hompage properly Example - error: you want home classic but home food show up. Solution: You need only to go to admin STORES -> All Stores then edit STORE and change default store view to "fr" instead of cl After that, your homepage will ...

how to translate some text into multiple language? Our theme can work on multiple language and normally you have 3 ways to translate things in magento site (Note that: We dont guarantee themes to be compatible with mageplaza pakage) 1. Translate inline (magento default fu ...

Unable to order the product If you in case: This message showing when ordering the product: In fact that, this is not theme bug, it occurs on the Luma theme ( default magento2 theme ) too, also the theme didn't customize the function of checkout pag ...

The main image doesn't change when the option is choosen 1) Please specify Magento2 version you are using 2) If you are using Magento2.2.x, open: Magento 2.1+Patchespatch_for_magento_2.2+ folder in your theme package, read Readme ( note read this file careful ) file then apply t ...

Category in megamenu not showing Question: We just tried to create new category today but its not showing.Answer: In megamenu you need to create a menu item when you want to call a category in the menu header.You can follow my steps according to docs: https ...

Can't change Products Hover Effect If you are in this case: Trying to change MGS -> General Settings -> Catalog -> Products Hover Effect. There are three options to choose from. But no matter which effect you choose, the effect does not change on the c ...

Remove the menu item and directly show the categories in the menu Problem: How to remove the menu item and directly show the categories in the menu? For example, If you would like to see "products" removed and directly show the categories "zonnebrillen" till "maskers" in the menu:Solution ...

Error message after Installing If you get the error is following:Please don't worry about it, because it's just a warning, and it does not affect any functionalities.

Error filtering template Issue: "Error filtering template: ..."Solution: Our theme was built by Builder, so please don't edit the homepage content in admin panel, actually you can do that but if you do that, you will be not able to create Owl Slide ...

Extended support but I cannot reply to tickets Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please cr ...

Pro tabs option are not working If the pro tabs is show as accordion all the time like that: You can fixed it by following the path: Store->Configuration

How to add a CMS block in Home Page when Home Page is managed by front-end builder? Please copy this content: widget type="MagentoCmsBlockWidgetBlock" template="widget/static_block/default.phtml" block_id="optimize_image_instagram" and replace the "block id" to "identify" of cms block that needs to cal ...

How to create the " Our Brands" block on homepage If you want to show " our brand" block as our demo: First of all, please go to admin --> MGS --> Shop By Brand --> Manage Brands Then create new brands that you need to show on homepageSecondly, please use F-builder to crea ...

Updating the content header for different store views With the header block: Please go to CONTENT -> Blocks then find a static block with identifier: header_1_top_middle_block then you will need to create different static blocks for different store views but the same identifi ...

How to change mobile menu text color If you want to change the menu color of text and background on mobile device: Please go to Store->Configuration->Custom style:

Wishlist "Continue Shopping" link error If when you wish list a product on the message on the top says "product added to wishlist. Press "here" to continue shopping. In this case, you can use this feature to know what file you need to edit: https://www.mage ...

How to deploy 1) Before deploying, please remove the content of var/, generated/ and pub/static/frontend/Mgs/ folder2) Connect to your server by SSH account, navigate to magento root then run:php bin/magento setup:static-content:deploy -f

How to make images not to be so blur Issue: Images are ok when going into product, but in this boxes in homepage or category page they are some kind of bad qualitySolution: You can customize the image size in the admin to make the image display better, if the u ...

How to create your own new header Please follow the following steps:Step1: Layout of full header has 3 main blocks: top-header-content, middle-header-content, bottom-header-content. But you can also use 1 or 2 blocks for new your header This is layout of ...

Store Locator Indeed, Store locator is working well on Claue version 1 as our document: https://www.magesolution.com/themes/claue/docs/m2/index.html#config-storeLocator However, claue version 2 has run some features but due to of the ...

Effect on product details page Issue: I would like to disable zoom effect. Is it possible? Answer: In our theme, we use 2 effects for gallery: zoom popup You can choose one to use. To be more specific, you simply cannot disable both of them, for e ...

error after upgrade the new patch If you get this problem {"error":{"root_cause":[{"type":"illegal_argument_exception","reason":"Unknown filter type [phonetic] for [phonetic]"}],"type":"illegal_argument_exception","reason":"Unknown filter type [phonetic] for ...

On the category page, the filters are scrolling with the page In this case if you want the filters don't scroll with the page, you need to customize because in fact that it's our design. I regret that this is out of support scope. However, If you want, you will need to pay a fee to ...

Cannot find top gallery slider configuration in Claue 2 In Claue 1, you used to have a configuration option to change product detail template in Admin -> MGS -> Theme setting -> Product detailIn Claue 2 we made a new section for you to config gallery in product detail page, that w ...

How to active module MGS_OSCheckout You need to active module MGS_OSCheckout by run these commands: php bin/magento module:enable MGS_OSCheckout php bin/magento setup:upgrade php bin/magento setup:static-content:deploy -f php bin/magento c:c Then go to adm ...

Edit the homepage Please don't directly edit in admin panel, the homepage is built by Builder, so please use Front-end Builder to edit the homepage. Please refer more this article to get it: https://arrowhitech.ticksy.com/article/12553/

Heading lines for each section on homepage The headings on your pre-built blocks have black lines on either side of them. We are trying to achieve the same effect on the heading "we sell" that we have created manually.Answer: To achieve the same effect, you need u ...

How to edit the the picture size of the color swatch? If the color identification at the front desk is not ⚪If you want the image size to be equal to the color size, you need to add Custom Style at: Admin -> MGS -> Theme Setting -> Custom Style: .swatch-attribute .swatc ...

How to change the version of the header You can change the version of the header at Admin. Please go to the Admin -> MGS -> Theme Setting(choose store) -> Header section.Besides, please follow our document to get more: For claue 1: https://www.magesolution.co ...

How to set up a full-width banner Please refer to this document: https://www.magesolution.com/themes/claue/docs/m2/index.html#user-builder-section When you create a new section for your banner, you can config it with full width in here:

Error: "No alive nodes found in your cluster. " First, please make sure you enabled elasticsmile modules by reading this file "readme.txt" https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing Then, please refer this link to resolve this issu ...

How to use "Use Category Image (Only current category)" When you chosse "no" for option "Use Category Image (Only current category)" , all background pagetitle will just have a common background. But when you "yes" for option "Use Category Image (Only current category)", ba ...

How to create Megamenu with categories, image and static content Please refer this video:

Custom style is not applied? Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser modePlease check: Whether pub/media/mgs/css/custom_config ...

How to change the logo size on mobile view. If English store view shows different logo size than Arabic store view like that: And: Solution: Please add this code to custom style: @media(max-width: 767px){ .logo img {max-width: 100%;height: auto; } ...

The Builder doesn't apply the changes to the frontend! If you get this situation: - Please make sure you didn't edit directly the CMS Page in admin while using the frontend builder - Please make sure you clicked "Confirm" button to save after changing any on the frontend by th ...

Plugin class Smile/ElasticsuiteCore/Plugin/Deprecation/ClientPlugin doesn't exist In magento 2.4. elasticsearch is required, and it will support for multi selection. We researched and found that you should use smile elasticsearch modules and using smile instead is very essential. First, please make sure ...

How to change header color Please refer our document to get more: https://www.magesolution.com/themes/claue/docs/m2/index.html#st-color-header

How to change the domain for the purchase code If you want to change domain for your purchase code, please do it here: https://www.magesolution.com/change-domainBesides, please note that:

Home page shows invalid block item Error: Solution: Please note to do not use both cms page and frontend builder. You only can use one. If you want to edit cms page and you already used frontend builder before, keep using it. Editing with frontend bui ...

How to move the quick view from pages/ products I have a document for you to move quick view as you want: https://www.magesolution.com/themes/claue/docs/m2/index.html#config-quickview You can try it but please note that If you disable it, the quick view in all pages w ...

The categorypage does not work when Ajax Price Slider enabled Errror: Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /var/www/deploy/staging/releases/53/app/code/MGS/Ajaxlayernavigation/Model/Layer/Filter/DefaultFilter.php on line 121How to fi ...

Solution for the error “Invalid parameter given. A valid $fileId[tmp_name] is expected” Please refer to the below solution: https://meetanshi.com/blog/solved-invalid-parameter-given-a-valid-fileidtmp_name-is-expected-in-magento-2-3-3/It will help your to solve your issue about the error: “Invalid parameter ...

Search bar on header If you want to use the search bar on top header instead of search icon on the right, a search bar in yellow highlighted area and remove the red crossed search icon on the right: The theme has some header versions where the ...

How to use Lookbook extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Can't add products to the cart ISSSUE: In configurable products, when trying to choose the size and adding the product to the cart either nothing happens.SOLUTION: With configurable product, we do not let the customer add product to cart from category pa ...

How to specify your current using homepage First, You go store -> configuration -> set store view being usedSecond, choose web -> search default page Third, check store view hompage's locationFourth, go content -> page and find it

How to use StoreLocator extension in Claue theme on the magento2 Please refer this video for more detail, thanks

Add custom class if you want to add custom class, you can do it by using F-builder. You can refer this article: https://www.magesolution.com/themes/claue/docs/m2/index.html#active-builder https://arrowhitech.ticksy.com/article/12553/ ...

Claue - Magento Theme