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Public Tickets

Bagubits Receiver of contact formClosed   Lusion - Shopify Theme   Updated May 23, 2023 at 1:04am   2 Most recent comment from Shopify Team:Hi Bagubits,You can configure email to receive messages at Store settings / Store details / Store contact email: https://prnt.sc/IpJo29o9EoE2Best Regards,AHT Shopify Team CRMS5733 error in installingClosed   Lusion - Shopify Theme   Updated May 17, 2023 at 10:34am   2 Most recent comment from Shopify Team:Hi CRMS5733, We have tried the installation, and I see that your theme has been installed successfully, and there are no errors, you can see in this screenshot: https://prnt.sc/YfyxBJd0qVM-, I have a ... Mariana HelpClosed   Lusion - Shopify Theme   Updated May 8, 2023 at 1:36am   2 Most recent comment from Shopify Team:Hi Mariana , you can go here: https://prnt.sc/ZO3bHFgyEM_F, to change the background header color, can you please provide screenshots of the parts you want to change to other colors, we will guide y ... udaraprageeth When i try to activate theme, Its redirecting to someones WP login page.Closed   Lusion - Shopify Theme   Updated March 11, 2023 at 10:10am   9 Most recent comment from WordPress Team:The cause of your problem is the effect of the "Loginizer" plugin, I have deactivated this plugin and the login is working normally, please try to login again. Gauri Some main features does not workClosed   Lusion - Shopify Theme   Updated March 6, 2023 at 11:40am   2 Most recent comment from Shopify Team:Hi Gauri, If your problem has not been solved, please send information to us (you can invite us to be a staff via email: [email protected]), we will handle it for you. Best regards, ATH Shopify ... digitalnotebookofficial Collection Filter IssueClosed   Lusion - Shopify Theme   Updated March 1, 2023 at 9:33am   2 Most recent comment from Shopify Team:We apologize for replying to you so late, we checked on the latest version and did not find the error you described, please send us site information (or invite me to be a staff: email: hungkv@ templat ... andreao51 PROBLEMA DI TRADUZIONEClosed   Lusion - Shopify Theme   Updated March 1, 2023 at 9:21am   3 Most recent comment from Shopify Team:Hi andreao51, Please use English for your tickets.You can add it yourself in the language file in your locale directory, or you can send the store info (or invite me to staff: [email protected]) w ... chinakwebrand Theme Update and IssuesClosed   Lusion - Shopify Theme   Updated January 4, 2023 at 11:19am   1 Most recent comment from chinakwebrand:Hello I have previously had issues with the theme and your support system logged in to sort it out by applying some code. I haven't updated the theme on shopify since i purchased  and installed ... Oksana HELP PLEASE LUSION 2.1.1 settingsClosed   Lusion - Shopify Theme   Updated June 29, 2022 at 2:32am   4 Most recent comment from Shopify Team:Hi AlAmerkya,Sorry, I don't understand what you want me to do, can you explain that? Lakisha Just purchaed cant install because I need a new license for my new domainClosed   Lusion - Shopify Theme   Updated June 28, 2022 at 11:24am   3 Most recent comment from zahritsharqia:يجب على المرء ترتيب القطع الخاصة به، والتي تشمل الملابس والأقمشة والأحذيّة الموجودة داخل الخزائن التي قد تُن� ... Illuminateyourvibe different home pagesClosed   Lusion - Shopify Theme   Updated June 28, 2022 at 8:14am   2 Most recent comment from Shopify Team:Hi Illuminateyourvibe, Thanks for purchasing our theme.If you want to install our demo. You can read more about our document.If you want to show more than a home page. You need to create a new theme ... cowtowncreative Mobile responsiveness not workingClosed   Lusion - Shopify Theme   Updated June 16, 2022 at 4:10am   7 Most recent comment from Shopify Team:Hi cowtowncreative, I have fixed these bugs. Please check it again.If it has any problems, please let me know. kimontg Product DescriptionClosed   Lusion - Shopify Theme   Updated March 10, 2022 at 6:15am   5 Most recent comment from Shopify Team:Hi Kimontg, Hope you have a nice day!Could you invite us to be your staff via email: [email protected], please?We'll fix it for you. uncircled Instagram layout for v2.0Closed   Lusion - Shopify Theme   Updated March 9, 2022 at 7:03am   4 Most recent comment from Shopify Team:Hi uncircled,  Because home Instagram is not unavailable in Lusion 2.0. But the demo home Instagram just has only a section Instagram shop, you can see in my last reply. I'll give the embed scr ... Arnaud Blondel variantClosed   Lusion - Shopify Theme   Updated December 28, 2021 at 7:40am   4 Most recent comment from Shopify Team:Hi Arnaud, We're so glad to hear that from you. Because this is not a feature so you need to pay us an extra for our developers to do this customized. It's about $200($25/hour). If you ag ...