Public Tickets
lauracracknell
Newsletter Pop Up Opt InClosed
Lusion - Shopify Theme
Updated June 30, 2021 at 12:14pm
5
Most recent comment from lauracracknell:Thank you!
kluongt
white empty space on homepageClosed
Lusion - Shopify Theme
Updated June 30, 2021 at 3:47am
7
Most recent comment from Shopify Team:Hi Kevin, After checking your theme and we fixed this issue.Please check it. If it still has any problem, please let us know.
Enzo Campos
Mobile Header listing and search not working on IOSClosed
Lusion - Shopify Theme
Updated June 28, 2021 at 2:47am
10
Most recent comment from Shopify Team:Hi berataltinay107,Sorry for the late response.You can disable it in Theme Settings ---> GeneralDisable it by uncheck the boxSincerely,Shopify Team
lauracracknell
Disable toolbar on mobileClosed
Lusion - Shopify Theme
Updated June 24, 2021 at 3:03am
2
Most recent comment from Shopify Team:Hi Laura, Are you sure to disable the toolbar menu on mobile? If you disable it, you can't use the mini cart and wishlist.Please careful with it.And you can disable it in Theme settings - Genera ...
mo7amdtare2
Rating ReviewsClosed
Lusion - Shopify Theme
Updated June 18, 2021 at 3:42am
2
Most recent comment from Shopify Team:Hi mo7amdtare2, Thanks for purchasing our theme.After checking your store, we know the problem.The fact that you are using 2 app product reviews and the rating review in your screenshot is different ...
stagbeetle
Remove or move the Review button from home pageClosed
Lusion - Shopify Theme
Updated June 18, 2021 at 2:55am
2
Most recent comment from Shopify Team:Hi Stagbeetle, Thanks for purchasing our theme.After checking your theme, we just realized that the Review button is not of your theme. We just support the problem of your theme.You should contact ...
Enzo Campos
Can you add available product count in a error message?Closed
Lusion - Shopify Theme
Updated June 16, 2021 at 6:47am
4
Most recent comment from Shopify Team:Hi Smithtyra10,We replied in ticket #2803103.If you have any problems, please let us know.Best regards,Shopify Tea,
EGOstockholm
Menu and footer not working on IOSClosed
Lusion - Shopify Theme
Updated June 11, 2021 at 4:27am
2
Most recent comment from Shopify Team:Hi Ego, We replied in ticket #2799195 so we'll close this ticket.Best regards,Shopify Team
coziology
theme design problemClosed
Lusion - Shopify Theme
Updated June 4, 2021 at 3:29am
10
Most recent comment from Shopify Team:Hi Coziology, We're super happy to have received your review.Thanks for loving our theme 🥰
apt1eapparel
Liquid error: Could not find asset snippets/xo-gallery.liquidClosed
Lusion - Shopify Theme
Updated June 1, 2021 at 4:47am
2
Most recent comment from Shopify Team:Hi Apt1eapparel, Our theme doesn't have this snippet. To fix this, you need to remove this snippet {% include 'xo-gallery' %} at the top of your website.Or you can create a snippet ...
Andrey Afanasev
Настройка темыClosed
Lusion - Shopify Theme
Updated May 26, 2021 at 8:33am
2
Most recent comment from Shopify Team:Hi Маша, Thanks for purchasing our theme.Could you tell us more about your issues, please?We'll help you fix it.Hope to hear you soon.Best regards,Shopify Team
ClintHendricks
Changing the home pageClosed
Lusion - Shopify Theme
Updated May 25, 2021 at 8:14am
2
Most recent comment from Shopify Team:Hi ClintHendricks, Thanks for purchasing our theme.We're so sorry for this problem. We can't do that for you. Our theme just has a collection section which will get the products in the co ...
Ghadeer Hameed
Theme can't upload to shopifyClosed
Lusion - Shopify Theme
Updated May 24, 2021 at 4:05am
2
Most recent comment from Magento Team:Hi Ghadeer Hameed,You need to extract it to get the Theme code zip pack.The pack contains our documentation, previous patch and demo data so it is 65.4 MbSincerely,
Dartanya
judge me App not acceptedClosed
Lusion - Shopify Theme
Updated May 24, 2021 at 2:06am
8
Most recent comment from Shopify Team:Hi Dartanya,If you can spare a few minutes to leave us a review, we'd be super grateful!Sincerely, Shopify Team
SHATANIDIMAG1
how to install full demo data Lusion themeClosed
Lusion - Shopify Theme
Updated May 21, 2021 at 4:32am
3
Most recent comment from Shopify Team:Hi SHATANIDIMAG1, Thanks for purchasing our theme. We're so sorry for the late reply.After checked your theme, we realized that you want to have all images of the demo?Unfortunately, our theme ...